Dale Anders Email & Phone Number

Columbus, Ohio Area

• Work primarily as a system monitor.
• Maintain responsibility for the health of the system by interpreting and analyzing real-time data through the execution of scripts and other various system checks.
• Maintain a deep and thorough understanding of the in-house payments processing system, the fundamental business processes that drive it, and the underlying data.
• Posses a keen intuition, a strong attention to details, and the ability to recognize trends.
• Function… Show more
• Function as a critical piece of the escalation support chain.

Marysville, OH

• Escalate, track, verify, provide, and re-verify post-delivery fixes as well as ensure that every client receives a timely update for any of their reported issues.
• Engage in technical investigation of bug reports to engineering and provide resolution and implementation once the issue has been resolved.
• Assist new customers with how to install our hardware and software, while also assisting with the removal of old hardware decommissions.
• Focus on achieving the highest level of… Show more
• Focus on achieving the highest level of customer service.
• Use logging tools (ADB) to review application logs to help diagnose and troubleshoot.

Columbus, Ohio Area

• Coordinate deployment and upgrades of inContact WFO and WFMv2 product suites.
• Demonstrate expertise of product architecture and application suite.
• Work as part of a team responsible for installation, monitoring, and maintenance of solutions.
• Provide telephone support for application users.
• Assure resolution of issues reported by customer and project team while utilizing hands-on troubleshooting and established issue escalation procedures as required.
• Function as a… Show more

Columbus, Ohio Area

• Provided Windows OS, hardware, virtualization, and basic network troubleshooting and support.
• Routinely monitored ticketing system and processing tickets according to policies.
• Facilitated the installation and upgrades of software applications.
• Provided telephone support for on-site and remote users.
• Deployed new PC systems and completed check-out/check-in forms.
• Troubleshot and configured conference room equipment (projectors, switches, etc.).

Ashville, OH

• Maintained WAN/LAN connectivity across 7 geographically dispersed buildings.
• Answered, logged and troubleshot incoming help desk calls from over 400 users while working with users on the telephone to isolate/resolve problems with the equipment at a user's location while providing the highest.
• Maintained and supported over 1,000 computing devices such as PCs, laptops, Chromebooks, etc. and components such as switches, wireless access points, routers, etc.
• … Show more
• Routinely monitored system databases to process tickets according to policies.
• Maintained district intranet and Internet sites, custom programming, and PC images. Show less

• Assisted and supported data technicians I, II by handling difficult/escalated calls, as well as taking calls that were beyond their capabilities, while exercising both patience and professionalism.
• Provisioned network elements and complied with all company standards and processes.
• Acted as the first point of contact for work-related employee questions, concerns, and suggestions. Escalated issues and concerns as needed (with examples) to supervisors.
• Documented contacts and… Show more
• Documented contacts and customer records appropriately.
• Routinely monitored system databases to process tickets according to policies.

Syracuse, New York Area

• Answered incoming calls from customers with order inquiry and/or trouble reports.
• Provided fiber to home activation support.
• Analyzed and isolated trouble conditions.
• Initiated service order corrections and changes.
• Demonstrated understanding of PC components and functionality, the ability to work with customers on the telephone and to isolate/resolve problems with the equipment at a customer location.
• Provided the highest level of support and satisfaction to current… Show more