Personal Banker
Current* Provided supervision and support to all assigned areas of branch operations where service or assistance was needed; oversees activities of tellers, new accounts and other operations personnel; opened and closed the branch.* Provided superior customer service with follow through with customers and employees; conducted meetings and presentations.* Referred inquiries to the appropriate department or person* Assured bank audits were conducted by unannounced audits of all branch cash funds and cash limits. Ensuring the branch was in compliance with established Bank policies, procedures and state and federal regulations.* Contributed to the overall profitability of the branch through costs controls, income generation, loan growth, deposit growth and branch marketing efforts.* Consistently applied sound decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures; keeps within assigned approval limits and used these instances as learning tools for employee development.* Played an important role in the development and growth of the Branch staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.* Ensured implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff.* Performed all related teller, vault teller, new account, utility specialist, and safe deposit duties.* Processed, solved and answered complex customer transactions, problems or inquiries.* Maintained advanced knowledge and awareness of financial industry status and trends.* Completed annual compliance courses.
