Dale Barker Email & Phone Number

Greater Toronto Area, Canada

Toronto, Canada Area

I am seeking my next career challenge where I can leverage strong client relationship management skills coupled with a passion to provide exceptional products & customer experiences!

Toronto, Canada Area

Ensured that products supplied by Flint performed at or above customer expectations. This involved daily/weekly attention to product performance, collecting relevant product and press data, and communicating key information to colleagues in the Product Development Lab. Developed a high level of trust at all levels of customer accounts by being consistently reliable and working with stakeholders as partners, providing them the best products to meet their needs.INVENTORY MANAGEMENT:• Managed days-on-hand (DOH) inventory. Achieved target levels for DOH regularly. Developed/implemented strategies for product supply. Achieved favourable supply schedules to meet production and delivery efficiencies.• Coordinated consumables supply with clients to meet expectations and requirements.ACCOUNT MANAGEMENT:• Assisted Account Executive with servicing client base, providing technical and administrative expertise and support.• Contributed to attainment of sales targets. Received annual performance bonuses for meeting sales targets.• Researched and selected potential customer accounts for achievement of sales targets.PRODUCT MANAGEMENT:• Designed methodologies for accumulating relevant technical data for trend analysis. Designed long-term analysis projects to discover root causes of product performance trends. Collected, collated and analyzed data.• Presented technical data appropriately for client review and in-depth discussion to determine root cause conditions with the goal of offering solutions to improve product performance, or resolving undesired trends.• Worked with Product Development Lab and Product Manager to prepare response to performance trends.

Toronto, Canada Area

Acted as Account Manager and Technical Support Resource to customers encompassing national accounts located throughout Ontario and the east coast of Canada. Fulfilled a very demanding role involving extensive customer relationship management and technical product performance resolution. Ensured that customers had the information needed to resolve account and product issues, thereby optimizing account satisfaction, engagement, and retention.ACCOUNT MANAGEMENT:• Filled role of Business Unit Manager for National Accounts. Handled technical/administrative details and reported to National Accounts Manager for North America. Interacted with customer managers in various departments.TECHNICAL PRODUCT MANAGEMENT:• Determined range of mechanical settings for chemical consumables, in consultation with product experts, to establish optimal dose range. Evaluation was conducted over several weeks and included detailed evaluation of print quality and press performance.• Exercised initiatives to adjust and set mechanical devices to achieve desired dose settings.• Provided on-site technical assistance and evaluation for press crews, supervisors and production managers. Worked together to resolve product performance problems and to improve print quality.• Reported product performance details, press conditions and print quality to the Product Development Lab through appropriate databases. Updated pressroom profile databases to identify consumables and press specifications.• Managed the local branch technical lab for 11 months. Oversight of four technicians.

Certificate Of Environmental Management

Bachelor Of Arts - Ba