Dale Biddle Email & Phone Number

Twelve plus years of management and supervisory experience in a fast paced environment. Strong technical aptitude. Highly self motivated, ability to work independently as well as, in cross-functional teams. Goal oriented, proven ability to meet and exceed goals while providing excellent customer service. Continuous improvement of standard operating procedure (SOP’s) and policy through strong oral and written communication skills Daily demonstration of conflict resolution during highly volatile situations, while simultaneously representing the customer and the company values.

Listed skills include Customer Service, Project Management, Glass, Doors, and 6 others.

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  Project Manager

  Technical Glass Products

  Nov 2004 - Present

  Successful coordination of over 90 projects simultaneously from inception to completion.Current total project value over 7.5 million dollars.Managed the first Two-Hour rated glass floor in the country installed at MIT. Completed on time (with a very aggressive schedule), and within budget.Managed the Aluminum series project for Quinnipiac University. A 60 minute Aluminum Fire-rated framing system.Consistently exceeds client expectations through on time deliverables. Continuously improving internal processes through “5S” type Lean Manufacturing practices.Successfully assisted in launching NeoParies, a new glass product line. Helped generate revenue in excess of $150,000 in first two months, now tracking for 1 million per year.Updated our expedite program to generate positive revenue into the low-mid six figures.I Successfully trained staff while simultaneously running the busiest territory in the USA.Instrumental in streamlining and updating multiple internal documents e.g.: Change Order (CO) documentation to align more with American Institute of Architects (AIA) standards.