Dale Burns Email and Phone Number

Adjusted corporate pricing for 1,000+ customers via pre-set schedules, supplymanagement department costs and other factors on regular basis.• Updated pricing weekly/monthly/quarterly based on researching marketmaterials cost fluctuations and applying volume discounts.• Developed Excel-based pricing program (later developed in C#.NET/SQL)incorporating individual negotiated/contractual discounts, current materialscosts, targeted profit margins, maintained CRM website and… Show more Adjusted corporate pricing for 1,000+ customers via pre-set schedules, supplymanagement department costs and other factors on regular basis.• Updated pricing weekly/monthly/quarterly based on researching marketmaterials cost fluctuations and applying volume discounts.• Developed Excel-based pricing program (later developed in C#.NET/SQL)incorporating individual negotiated/contractual discounts, current materialscosts, targeted profit margins, maintained CRM website and createdworkflows and reports that reduced time to generate new price lists by 70%.• Calculated new pricing quotations on an ad hoc basis per sales’ requests.• Provided marketing support to a dozen field sales agents.• Provided training, presentations and created documentation on process changes.• Maintained extensive knowledge of competitors’ offerings. Show less

• Managed Active Directory, including assigning security permissions.• Implemented and managed upgrade of all factory workstations to Thin-Client usingVMWare P2V and V2V.• Managed and maintained SQL, Oracle and Access databases.• Implemented RFID scanning portals system on shipping dock to track customreturnable shipping containers/skids/lids, saving company $200,000 per year.• Implemented, installed, configured and maintained a 24 camera NVR surveillancesystem;… Show more • Managed Active Directory, including assigning security permissions.• Implemented and managed upgrade of all factory workstations to Thin-Client usingVMWare P2V and V2V.• Managed and maintained SQL, Oracle and Access databases.• Implemented RFID scanning portals system on shipping dock to track customreturnable shipping containers/skids/lids, saving company $200,000 per year.• Implemented, installed, configured and maintained a 24 camera NVR surveillancesystem; resulting in a $30,000 savings from lowest contracted quote.• Implemented and managed corporate migration from Exchange 2003 to Office 365and managed all email accounts.• Managed all Windows serverso Deployed and configured servers, including virtual servers utilizing Hyper-V.o Uploaded Windows server software, rolled out updates and applied patches.o Scheduled regular backups and executed restorations as needed.• Monitored factory operation systems and performed troubleshooting on equipment.• Documented all inventory, processes, matrixes and user instructions.• Managed corporate network and deployed web applications.• Implemented customer web portal to view product data, set security for web server,database server and preformed regular formatting and query changes upon request. Show less

• Managed a team of five technicians.• Developed and managed monthly and daily production output plans to deliver oncustomer service and financial metrics; monitored and documented team output.• Served as Project Manager for installation of surveillance systems in all Starbucks.• Implemented new product training updates for associates and help desk.• Installed and configured servers, firewalls, and safety deposit RF locks.• Created detailed assembly instructions and… Show more • Managed a team of five technicians.• Developed and managed monthly and daily production output plans to deliver oncustomer service and financial metrics; monitored and documented team output.• Served as Project Manager for installation of surveillance systems in all Starbucks.• Implemented new product training updates for associates and help desk.• Installed and configured servers, firewalls, and safety deposit RF locks.• Created detailed assembly instructions and documented programming processes. Show less

• Supervised custom installations and configurations as Lead Technician for highprofilecustomers such as Wright-Patterson Air Force Base (Dayton, OH) and theHolland Tunnel (NY/NJ).• Assembled, programmed and installed industrial security and surveillance systems.• Updated local servers and performed patches and backups on systems.

• Served as Lead Technician and Trainer for customized ATM staging for high profileaccounts such as Bank of America.• Assembled ATMs, configured equipment, installed and configured proprietarysoftware, installed custom peripherals, and performed quality control checks andtests of components and systems to evaluate performance and identify concerns.• Performed routine PC hardware maintenance and repairs.• Organized work to meet demanding production goals.

Stock and pull merchandise as needed.