Empowering Youth through Snowboarding

Coach associates in building relationships with customers and understanding their needs. Ensure that associates deliver a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family.• Ensure that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process.• Train store associates in using store systems to support the Customer Experience, including the Point of Sale.• Hire and develop a team of effective Sales Associates.• Make staffing adjustments as needed to meet the needs of the business.• Stay on top of rapidly evolving T-Mobile technology. Ensure that sales associates are up to speed on new products and offerings and know the sales techniques necessary to sell them.• Meet or exceed sales goals for the store.

Demonstrate a Customer First mentality.Perform general duties of Sales Associate including:Greeting customers, determining needs, and answering questions.Add-on selling and up selling.Asking questions to identify potential commercial customers.Operating computer/cash register to complete sales transactions with accuracy.Answering phones and ensuring messages are relayedRotating and stocking inventory.Installing batteries, performing tests, and doing tech work.Loading, unloading, and delivering or arranging delivery of product to customers if needed, or arranging deliveries via third party delivery companies.Organizing and daily recovery of displays, to achieve full store appearance. Building displays, setting up and taking down shelves and fixtures.Preparing store for daily opening and closing.Assisting in achieving retail and commercial sales initiatives.