Dale Dubberley Email and Phone Number
As a CEO, COO or CRO in retail, restaurant, or service, I understand the challenges of driving consistent growth in sales and profits. Especially when facing challenges of:➡️ Market volatility and changing consumer trends➡️ Fierce competition requiring innovative brand strategies➡️ Rapidly evolving technology like digital engagement and AI➡️ Shrinking margins demanding continuous improvement and operational optimizationI grew up in retail, transitioned to a technology consultant, and founded a restaurant chain with a food manufacturing and wholesale subsidiary. Through these experiences, I developed a management framework that has driven 20% growth, doubled industry average profits, and earned consumer choice awards for many years in my own businesses. It is a blend of management strategies that Jeff Bezos's used to make Amazon the retail giant it is today. And, relationship management best practice I have used for over 30 years. I call this growth management system the Brand Growth Flywheel.Here's some key “aha” moments that shaped this framework:➡️ Ask customers what would bring them in more often and they will tell you. Getting customer insights comes from incentivizing communication, seeking feedback during the experience, and making it easy.➡️ Customer experience management starts with employee experience management. Associates and service teams are the company's face and have the greatest impact on brand loyalty. Employees that feel valued, makes for customers who feel valued.➡️ Associates and service teams ALWAYS know more about the customer experience than head office. They can provide invaluable insights for addressing declining sales or operational inefficiencies.➡️ Employee engagement equals productivity. Empowering employees to "make a difference" optimizes team performance and reduces costly turnover. ➡️ In a world where people are inundated with advertising, personalized promotions are key. Segment customers into buying groups, target changes in buying behaviors, and measure sales lift. Build a marketing playbook to predictably increase customer spend in each group.If you're exploring how to create deeper connections with your customers and teams to identify high impact actions that drive growth, I invite you to join me for a brief conversation. Whether or not we work together, I am confident our call will offer some "aha moments" of your own. ddubberley@drivecx.com | 1-855-281-2005 | https://calendly.com/ddubberley
Drive Cx - Retail Growth Platform
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Chief Executive OfficerDrive Cx - Retail Growth Platform Jun 2013 - PresentVancouver, British Columbia, CaGrowing up in retail, and as the founder of a group of restaurant and food service companies, I understand the challenges of delivering consistent customer brand experiences.At Drive CX, we use real-time digital engagement tools to get feedback from customers and team members. Our total experience management platform helps C-suite and store managers close the gap between data and actions that drive business growth. We help our clients execute on a company wide, consumer-centric strategy for delivering exceptional customer experiences across all channels. Here are a few results our clients executing on real-time experience management strategies to deliver exceptional customer service, drive sales growth and optimize process efficiency:👉🏻 Growth from 1% feedback, to over 25% of customers sharing what they love about their brand and what to fix with real-time digital engagement at point of payment or service delivery.👉🏻 NPS score increase of 150% by discovering what frontline teams need to be more efficient and consistently deliver excellent customer service. 👉🏻 Up to 25% more loyalty program enrolment and app downloads with "one tap" opt-in at checkout.👉🏻 10% or more Increased customer value with personalized promotions that target and track increases in customer visits, spend and retention. 👉🏻 Streamlined customer service processes that virtually eliminate poor customer ratings and maximize efficiency with KPI alerts and performance benchmarking.🌎 Our vision: A more sustainable, compassionate world driven by fundamental shifts in corporate culture towards inclusion and agility. The same cultural shift that drives business growth is what we need to solve global problems like climate change. Together, we can create a better world – one company at a time.⭆ 2% of sales go to clean our oceans and manage climate change.
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Customer Experience And Relationship ManagementDrive Cx - Retail Growth Platform Jun 2013 - PresentVancouver, British Columbia, CaTransform customer feedback into more sales at point of payment, service delivery and/or product pickup. Better understand what delights and frustrates your customers. Know what drives brand loyalty, visit frequency and average basket. Grow your loyalty marketing enrolment and app downloads with one tap opt-in.
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Employee Experience And Relationship ManagementDrive Cx - Retail Growth Platform Jun 2013 - PresentVancouver, British Columbia, CaKnow who your most valuable employees and how to keep them longer. Tap into what your frontline teams know about your customers. Share feedback with teams and engage them in creating amazing customer and workplace experiences. Optimize inefficient workplace processes and resolve frustrations. Build a strong, connected employee community.
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Marketing Roi ManagementDrive Cx - Retail Growth Platform Jun 2013 - PresentVancouver, British Columbia, CaUnderstand how to get customers in more often and spend more. Segment your customers based on their demographics and buying behaviours. Personalize marketing communications to increase customer value. Connect your POS sales to marketing campaigns and measure your marketing ROI by promotion and channel.
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Ai Analytics & Kpi Trend ManagementDrive Cx - Retail Growth Platform Jun 2013 - PresentVancouver, British Columbia, CaGet all of your data in one place, for performance benchmarking of people, processes and products. Leverage AI analytics to benchmark, prioritize and alert managers to changes in Key Performance Indicators (KPI). Automatically add links to custom reports and recommended actions on personal productivity boards.
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President & FounderThai Away Home Restaurants And Food Services Feb 1997 - Jun 2013Thai Away Home restaurants was the first chain of fast, casual Thai restaurants in Vancouver, BC. For over 10 years, Thai Away received the Readers’ Choice Awards for Best Thai and/or Best Take-out in the Vancouver Courier, Georgia Straight, and WestEnder newspapers.The first location opened in 1997 and expanded to 4 locations over the next 4 years. By 2004, Thai Away Food Services, was supplying premier retail grocery chains like CostCo, Whole Foods, and Save-On Foods with an innovative line of all natural fresh Thai sauces and frozen entrees.Our secret sauce - continually connect with customers and frontline workers to understand how to continually deliver amazing customer and team experiences.
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Technology Adoption And Change ConsultantIndependent Technology Implementation Consultant Oct 1984 - Nov 1996In my consulting practice, I helped companies solve the problem of how to adopt disruptive technologies, without disrupting successful management practices and company culture. I helped them effectively bridge the gap between policies and procedures and staff engagement in technology adoption. As part of my service, I wrote training manuals, conducted educational sessions for key staff, and established best practices for data security and backup. We presented seminars to accounting firms on how to help their clients integrate cEffective staff training, consulting, strategies for systems conversion and development of corporate policies and procedures were essential for successful technology adoption. In my consulting practice, I helped small to medium enterprises make the shift between manual to automated key business processes, closely monitoring the impact of changes in operations on the customer and team experience.
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Information Technology System ConsultantMicro-Ed Training Inc. Jan 1982 - Sep 1984MicroEd Training led the industry in helping medium to large enterprises establish corporate policies and standards guides for selecting and integrating new technologies. We consulted on how to make the right technology policy decisions and map out the path for organizational wide technology adoption.We also presented seminars to accounting firms on how to help their clients integrate computer technology into their management practices.
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Software Sales And Systems AnalystBurroughs Inc. Jun 1978 - Jan 1981Elmhurst, Illinois, UsAt Burroughs, I supported the enterprise sales team with business systems analytics and design. We enabled clients to transition from manual systems to computer based systems.
Dale Dubberley Education Details
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British Columbia Institute Of TechnologyBusiness Management
Frequently Asked Questions about Dale Dubberley
What company does Dale Dubberley work for?
Dale Dubberley works for Drive Cx - Retail Growth Platform
What is Dale Dubberley's role at the current company?
Dale Dubberley's current role is Helping Visionary CEOs and CROs Drive Growth | Brand Growth Strategy | Real-time Experience Management | Digital Transformation | AI Digital Coaching | Customer Service Optimization | Follow & Ring my 🔔 to Share.
What schools did Dale Dubberley attend?
Dale Dubberley attended British Columbia Institute Of Technology.
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