Dale Fea Email & Phone Number

West Palm Beach, Florida, United States

West Palm Beach, Florida, United States

Establishes appropriate direction and communication to 16 office leaders and over 200 tax professionals with revenue exceeding $4 million and a tax return count of over 30,000 sales.Responsible for ensuring that policies and procedures are implemented and followed in each office to increase revenues, control expenses and promote client satisfaction through a consistent positive experience.Ensures proper execution of client interactions and marketing strategies.Ensures attainment of… Show more Establishes appropriate direction and communication to 16 office leaders and over 200 tax professionals with revenue exceeding $4 million and a tax return count of over 30,000 sales.Responsible for ensuring that policies and procedures are implemented and followed in each office to increase revenues, control expenses and promote client satisfaction through a consistent positive experience.Ensures proper execution of client interactions and marketing strategies.Ensures attainment of budgeted sales results and controls expenses to budget for the territory.Provides leadership to all levels of personnel within the district to drive sales and maximize margin.Recruit, interview, hire, and promote associates within the district. Manages human resources issues to ensure retention, training and development of associates.Conducts training for office leaders and tax professionals on sales techniques, products, services and marketing initiatives.Utilize local advertising and grass roots/guerilla marketing to promote brand.Ranked #3 in the division in for tax season 2010.Ranked #1 in the region for tax season 2008 and 2009.Ranked #2 in the region for customer satisfaction surveys for tax season 2010. Show less

Boca Raton, Florida

Directed all sales activities, business operations, staff recruiting and development. Performed seller observations and sales coaching.Designed and facilitated training workshops for all district personnel.Developed, implemented and monitored prospecting plans to increase sales productivity.Oversaw store merchandising and POS displays to ensure conformity with corporate standards.

Full responsibility for management of Customer Service Representatives, Technicians and Inventory Personnel.Recruited, selected and trained store personnel.Ensured service standards were met to achieve a world-class experience.Responsible for daily financials, inventory controls and store operations.

Maintained company policies and procedures, including all facets of employment labor laws.Provided employment and recruitment support, including retention strategies.Implemented training programs, regarding Sexual Harassment Awareness, interviewing techniques, new hire orientation and “Cellular 101.”Administered company recognition programs and service anniversary awards.Ensured personnel files met legal requirements and company standards.Promoted a fair and equitable work… Show more Maintained company policies and procedures, including all facets of employment labor laws.Provided employment and recruitment support, including retention strategies.Implemented training programs, regarding Sexual Harassment Awareness, interviewing techniques, new hire orientation and “Cellular 101.”Administered company recognition programs and service anniversary awards.Ensured personnel files met legal requirements and company standards.Promoted a fair and equitable work environment. Show less

P&L accountability for all areas of operation of 8 retail locations from Coral Springs to Boynton Beach, FL, including all financial functions, accounting and inventory controls.Analyzed business conditions, market/industry trends, competitive influences and demographic factors to forecast sales and identify opportunities for business growth.Area successfully produced more than 3500 service activations monthly of new and existing customers, which ranked in the top 5% companywide… Show more P&L accountability for all areas of operation of 8 retail locations from Coral Springs to Boynton Beach, FL, including all financial functions, accounting and inventory controls.Analyzed business conditions, market/industry trends, competitive influences and demographic factors to forecast sales and identify opportunities for business growth.Area successfully produced more than 3500 service activations monthly of new and existing customers, which ranked in the top 5% companywide. Examined requirements and implemented policies, procedures, plans and internal controls to efficiently guide operations.Documented and implemented Performance Improvement Plans (PIP).; Ranked for customer service in excess of 90% on monthly “Mystery Shopper” audits and 85% on “Customer Feedback.” Increased rating from a low of 3.0 to 4.5 on monthly “Key Operating Index (KOI), involving such issues as inventory control, credits & adjustments, days on hand for merchandise. Organized staffing plans and directed the recruitment, selection, assignment, training development and motivations of 80 management and sales associates.Ensured completion of sales and data training program for sales staff.Resolved customer escalations and managed churn.Coordinated with Human Resources and Director of Sales, regarding performance improvement and action plans.Devised and implemented innovative sales strategies, as well as promotional and advertising programs.Tracked and measured productivity to budgeted sales metrics, as well as managed channel acquisition cost to market budget. Show less