Highly skilled AWS Administration and Telecommunications Support Engineer with over a decade of experience in cloud-based telephony systems, contact center technologies,Network and VoIP infrastructure. Proficient in designing and implementing Amazon Connect environments, creating advanced contact flows, and ensuring smooth migrations with minimal disruptions. Strong expertise in AWS CloudWatch and AWS CCP, with a focus on optimizing contact center operations and improving customer experiences. Proven leader with a passion for mentoring teams and driving continuous system improvements.
Listed skills include Voip, Sip, Ip, Tcp/Ip, and 11 others.