Recruited to provide strategic leadership in information technology that supports the organization’s mission, goals and business initiatives. Oversee all IT functions including network/system infrastructure, software implementation, recruitment, vendor relationships, technical support, data analytics and IT/Business alignment.Challenged to improve productivity and reduce costs through improved use of technology. Work with cross-functional teams to ensure that the systems provide the most effective and comprehensive services possible to the end-users. Orchestrated plans to implement several software applications including a new Person-Centered Information System (EHR), financial system (Microsoft Dynamics GP) and Human Capital Management solution (Paycom), improve network security, consolidate/upgrade servers, upgrade switches and remote security appliances, establish consistent hardware/software standards to eliminate unstable, highly mixed operating environment.

Advanced to Information Systems Coordinator to create a new organizational structure which combined the IT and Medical Records department to create the new Information Systems department. Energized and led implementation of an electronic health record (EHR) and technology infrastructure upgrades that included VoIP phone system, networking hardware and increased bandwidth.Highlights of Achievements:Establish goals, objectives, and policies. Responsible for Data Management and Technology departments, strategic planning and IS operational policies and procedures.Facilitate monthly forums so that end users can provide feedback on the agency’s use oftechnology and request enhancements to our EHR.Develop and oversee a comprehensive Quality Assurance program for all agency data. Ensure accuracy of all data reported internally as well as externally.Slashed operation costs 15% by negotiating vendor contracts and by utilization Open Source and free solutions, while ensuring the continuation and enhancements of servicesDeveloped multiple scripts to optimize and automate previously manual, time-consuming processes to drive gains in data tracking and accuracy.Served as Vice-Chair of the Virginia Association of Community Services Boards, Data Management Committee. Led the IT subcommittee during the statewide implementation of START (Systemic, Therapeutic, Assessment, Resources & Treatment) model.Provide consultation to other organizations on information technology initiatives and best practices.Served as Regional (5 state) representative to the CMHC National User Group

Developed procedures to handle front-line support for AOL Instant Messenger. Worked with a team to develop internal applications to automate data analysis and track AIM support calls in Perl.Created testing procedures for various applications.