• Performs interface testing for a SAP ECC system, along with its middleware, and source/target system(s) on a federal agency project• Reviews functional and technical specification documentation to determine internal control effectiveness• Develops test scenarios, test cases, test scripts and work papers to document whether internal controls operated effectively• Performs system observations to ensure a sufficient amount of evidence was gathered to support the conclusion• Develops and reviews notification of findings

• Coordinated with customer site integrator on execution and integration of CRM processes• Performed as subject matter expert for CRM program functionality, including Business Intelligence requirements• Developed and maintained customer dashboard, which included CRM Service, Sales, Marketing, and Activity data, which supported the development and analysis of new or revised customer metrics for customer support • Identified and developed ad hoc queries for report outputs to support the development and analysis of customer metrics for customer support• Recommended updates in policies and procedures to better align performance with desired short and long range customer support goals and objectives, based on query results• As a Order Fulfillment resource (SAP SD/MM) on the Energy Convergence project, identified high level and low level system requirements while developing supply chain business scenario process flows and verbiage• Documented interface requirements to integrate various system applications• Developed process flow, functional specification and data mapping documents• Developed test plans, test cases and execution logs to validate new and existing SAP system functionality (SAP SD/MM and CRM)• During interface testing between systems, executed transactions in FuelsManager Defense (FMD) in preparation for testing execution logs in SAP stage environment, and trained government personnel in test execution

• Represented the Defense Logistics Agengy Distribution (DLA Distribution) and Defense Logistics Agency Headquarters (DLA HQ) on the Defense Logistics Agency (DLA) Customer Relationship Management (CRM) project• Coordinated with DLA Distribution site integrator and Program process leads on execution and integration of CRM processes • Provided support across the Enterprise for all system users for CRM, ECC (CRM related issues in SAP SD/MM modules) and Business Intelligence (CRM related)• Identified and developed ad hoc queries for report outputs to support the development and analysis of new or revised metrics for DLA Distribution and DLA HQ Customer Support• Provided input to the CRM Service process owner on system issues that impacted all or specific site organizations and submitted incident tickets as necessary• Worked directly with technical personnel to diagnose and resolve system issues, which included testing development code in non-production environments• Collaborated with program management and technical personnel to recommend and draft System Change Requests (SCR’s)• Documented and reviewed functional specifications to support business processes• Verified production system updates to ensure system enhancements functioned properly• Developed Business Intelligence queries to track Service user performance against DLA metrics • Conducted end-user training on SAP CRM and Business Intelligence functionality • Developed and recommended customized training that emphasize SAP CRM features to improve Customer Support• Updated the CRM training environment by entering master data to assist DLA in its training efforts, which included revising the DLA organizational structure to mirror the production environment and mapping training user ids for all DLA organizations• Participated in all phases of testing during the CRM 7.0 upgrade and previous CRM project releases• Logged defects and re-tested fixes as they were applied by the build team

• Lead efforts to supply SAP deliverables for IBM clients, including end-user focused training materials and documentation for the Clark County SAP implementation• Developed transactional and conceptual documentation of SAP Grants Management and Funds Management• Configured and tested the training database to support end-user training• Managed class information in the University of Cincinnati SAP training registration system including the addition of over 200 new classes to the registration system for project management • Created pivot tables in Microsoft Excel to track utilization (enrolled and attended) and instructor evaluation scores• Assisted with the development of business requirements for customer and material master data as a member of the Master Data team on the Amgen SAP implementation

• Created transactional documentation for SAP R/3 Sales and Distribution (SD), Finance (FI), Controlling (CO), Materials Management (MM), and Production Planning (PP) functionality • Maintained and created customer, material, vendor master records, pricing conditions, and material management set up of storage bins, transfer orders, and initial inventory• Processed transactional data such as sales, purchasing, deliveries, and goods receipts; creation and release of material cost estimates, and generation of billing documents• Gained experience in general ledger account processing, Accounts Receivable (AR) and Accounts Receiveable (AP) payment receipts, customer account management, invoice and credit memo processing • Used CATT to create training data for end-user focused training courses. Used RWD Info Pak to produce transactional documentation

• Developed transactional documentation of SAP R/3 4.6C Finance (FI) for the IRS Health Coverage Tax Credit (IRS-HCTC) project • Created master data for all FI modules to include: AP, AR, and General Ledger (GL) • Maintained contracts and business partners (customer and vendor) within Treasury (TR), and SAP Finance report execution • Assisted Siebel training team with testing Siebel 7.5 training environment to include: navigation, registration, case management, vendor enrollment, and program exit• Developed the Siebel training database for scheduling and management of post go-live training

• Developed transactional documentation of SAP SD and MM functionality for the DLA Business System Modernization (BSM) project (SAP implementation) • Created master data to include customer, material, vendor and pricing condition records • Documented business processes and SAP transaction-to-job role mapping• Designed, developed, and tested the training database for all Order Fulfillment end-user courses• Performed help desk duties for customer instructors and end-users during training phase • Developed course design specifications and courseware for Order Fulfillment • Worked with Accenture and DLA personnel to design and build curriculum and training documentation standards• Identified training related information that impacted training delivery

• Managed the development of end-user focused training materials and documentation for various clients implementing enterprise resource planning (ERP) software systems • Designed and developed business process training courses, technical documentation, operating procedures, and training aids for clients’ SAP SD, MM, PP, PM, HR, FI/CO modules • Interviewed and collaborated with client SMEs to understand the business processes and document current state• Performed technical reviews of documentation for quality and technical accuracy, and tracked the progress of material development to ensure on-time delivery• Incorporated internal development methodology and leveraged previous project lessons learned to increase the probability of success• Managed all aspects of the project lifecycle, from marketing turnover meeting to project closeout. Estimated costs of project tasks and managed project budgets• Developed project plans that itemized tasks, project personnel responsibilities and task deadlines. Conducted project evaluations of project team members • Provided and gathered input for performance appraisals. Assisted in the career development of RWD functional and project team members