operating a telephone and computer program simultaneously to schedule transportation for clients✓ screening clients for eligibility✓ processing, proofing, and reconciling provider invoices✓ responding to telephone inquiries about the program✓ making transportation referrals as appropriate; verifying and confirming clients’ transportation requests✓ develop reports as needed✓ processing incoming/outgoing mail✓ other related administrative duties as required to accomplish the goals of the program

Provide front-line customer service and answer questions through various communication forms, including face-to-face, telephone, and virtual through emails, text messages, and chat while ensuring client and company goals are achieved.• Apply customer service skills, including active listening, critical thinking, multi-tasking, and the ability to respond appropriately to diverse groups of people in various situations.   • Resolve issues and instruct students through various self-service systems, including but not limited to PeopleSoft, myFCC, and Blackboard.  • Articulate policies, procedures, and regulations for students, visitors, and the public  • Maintain data confidentiality and integrity and ensure compliance with FERPA• Maintain departmental PC workstations including software installation and upgrades• Orchestrate and manages files and analyzes data

My principal duties and responsibilities included:• Answer the phone and respond to request• Greet customers and made sure• Plan, organize and carry out special projects, receives, log and track the status of all projects.• Coordinate, and established systems for tracking work to monitor activities and deadlines using Microsoft projects.• Kept supervisor informed on the status of new projects.• Recommended various approaches to completing tasks on schedule without compromising quality.• Prepared invoices for signature and submit certified invoices.• Evaluated procedures, policies, processes, and systems for the purpose of improving efficiency.• Managed the office Petty Cash fund, presenting weekly updates to Senior Finance Officer.• Submitted time and attendance report for staff.• Receive and reviewed incoming/outgoing correspondence, sort, and distribute mail.• Liaison for internal and external client communication.

My principal duties and responsibilities included: • Answer phone and responded to request.• Typed memoranda forms, policy statements, reports, and other forms of correspondence.• Performed Audits and analyzed data in order to assist with developing budget reports.• Organized files and business materials by using certain application programs.• Disbursed organization information to potential clients.• Audit and maintained time and attendance records for the staff members. • Organized meetings and conferences and maintained the supervisor’s calendar.• Order office supplies and work site equipment