• Onsite installation, configuration and testing of network infrastructure for new site openings, expansions, and refreshes; configuring and testing normal operations and fail-over situations• Experienced network troubleshooting using a vast array of hardware vendors such as Cisco, Juniper, Ruckus, and Aruba spanning more than 100 sites across the west coast• Management and coordination of low voltage cabling contractors to ensure critical network deliverables are met to support new building openings• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.• Ability to prioritize, manage multiple projects, and execute in a fast-paced and dynamic environment with a strong work ethic and ownership mentality

•Oversee and implement the deployments of multiple local and remote sites utilizing BGP, OSPF, IS-IS, MPLS L3 VPNs, VRRP, STP, and VLANs.•Perform wireless site surveys and contribute to the design and configuration of Aruba wireless networks.•Provision Cisco SX80 and DX80 conferencing units utilizing Uplinx software and the Cisco TelePresence Management Suite for conference rooms.

•Facilitated and optimized the deployment of edge, backbone, and campus network infrastructure consisting of the configuration and troubleshooting of IP routing/switching technologies and protocols including TCP/IP, MP-BGP, OSPF, VRRP, RSTP, and MC-LAG in a dual-stack IPv4/6 environment.•Experience with troubleshooting and deployment in a multi-vendor environment consisting of Juniper MX edge, core, and backbone routers, Juniper SRX firewalls, Cisco Nexus, Cisco 37xx and 45xx access switches, in addition to Aruba Mobility Controllers and Wireless Access Points. •Collaborated with TPMs and engineers to generate implementation plans including Method of Procedures (MOPs), Bill of Materials (BOMs), and wireless heatmaps. •Formulated the technical and training documentation for engineers in conjunction with the implementation, automation, and scripting of routine tasks. •Provided technical guidance and leadership to engineers during deployment tasks including situational troubleshooting under pressure to ensure successful deliverables.

• Configured and deployed the network infrastructure for Eventbrite’s satellite office in Nashville. • Managed Logicwork’s ongoing Equinix data center operations including several deployments. • Collaborated with other network engineers and administrators to configure EMC’s VNX unified storage hardware.• Assisted with multiple Cisco ASR 9000 deployments for the Comcast data center in San Jose. • Inspected used routers and switches while using JPerf to generate traffic and ensure stable functionality.• Utilized several debug commands to troubleshoot hardware errors and software configuration errors.• Performed deep packet inspection using Wireshark to assist in troubleshooting and verify encryption.• Developed test cases for networks and applications for complex network topologies.• Coordinated with engineering to create and maintain automated verification testing configurations. • Worked with network provisioning engineers to turn up new circuits and engage and escalate with vendors to troubleshoot out-of-service or faulty circuits.

• Closed 15+ API cases/consults per week, more than double that of the next-highest API specialist, while maintaining above 85% C-SAT.• Worked and collaborated with multiple support teams to become well-rounded and was quickly promoted to the API team while maintaining a small support queue by troubleshooting customer issues quickly & efficiently.• Acted as key resource for knowledge transfer to Google Apps Support vendor teams by answering advanced technical product questions via escalation mailing lists and consults.• Identified and documented technical issues for engineering in a move to initiate product improvements and decrease case volume by fixing root program issues.• Trained other employees in Google Apps through case shadowing and technical assistance.• Performed HTTP header inspection analyzing API calls, OAuth issues and SSO SAML responses.

• Performed above expectations and supported over 300 users in a large corporate environment. Resolved 30 cases a week, double expectations.• Learned and studied in personal time the CompTIA A+ material, learned computer hardware, software, and troubleshooting to improve technical knowledge and improve ability to assist customers.• Managed DHCP server address pool and assisted in planning subnetting schemes.• Managed and maintained the company CMDB while coordinating the allocation and configuration of all new hardware.• Created network diagrams of the company network infrastructure.

• Created and managed company standards• Trained all staff with Revit and Photoshop software• Excelled in renderings and animations for presentations to clients• Collaborated with clients and other partner firms in all BIM projects

Edited residential/commercial buildings throughout all phases of projectsConsulted with owners, contractors, and engineers to facilitate job completion