Working at The One Residences.

Skytower

-Reporting departments include Front Office, Reservations, Porters, Housekeeping and Maintenance.-Member of key strategic management team.-Designed and implemented cross training policy for hotel team members to maximize productivity leading to an ongoing reduction in payroll cost. Including Micros, Opera-Overhauled hotel market segments to allow more accurate reporting and sales.-Recruited and trained management team.-Sole representative for the hotel in all G20 Summit related activities.-Cost reduction through increased production from Housekeeping reducing minutes per room and chemical use.-Increased Tripadvisor ranking and Social media presence on Facebook and Twitter.-Reduction in IT related costs by bringing most work in house via training and job sharing.-Improved in house Customer Survey ranking to an average of 92% from 83% average.

-Key figure in de-branding from Hilton Melbourne Airport and re-branding as PARKROYAL Melbourne Airport. -Rooms department of 276, 4 1/2 star rooms including reception, concierge and switchboard. Recruited and trained a Front Office team of 30 during rebrand. Inclusive of Opera PMS training, brand awareness and culture training, customer service training and complaint handling.-Perform team member appraisals on regular basis, which are tailored to ensure constructive feedback on work performance and to collectively agree on further development opportunities.-Meet & greet high profile guests and dignitaries on check in, conduct room checks and ensure appropriate amenities are delivered to their rooms.-Establishing departmental integration exploring and implementing the cross synergies between Front Office, Food and Beverage and Catering Operations.-Increased upselling from reception by 10% with dynamic pricing strategy.-Drive Global Hotel Alliance (GHA) loyalty membership. Membership targets exceed every month.-Drive upselling of room type and packages via reservations and front desk. Target exceeded each month via upselling training and incentives to staff.

-Responsible for the daily operations of the Front Office department including the hotel switchboard and porters.-Responsible for the recruitment, performance feedback, development, discipline and dismissal of Front Office staff up to and including Duty Manager level.-Designed individualized training matrix for all areas within Front Office.-Drive Hilton HHonors loyalty program.

-Responsible for the daily operations of the Front Office department.-Production of month end statistical and financial reports including Fair Market Share, Revenue Results and Analysis of the Front Office Profit and Loss Statement.-Assisted in the reduction of Front Office staff turnover from 75% to 25%.-Creation and costing of rosters for 20 team members.

-Responsible for training and developing new team members.-Drive guest loyalty program and upsells.