Dale Lester Email and Phone Number

Managed as CCA: (Five) F7X’s, (Two) F2DX’s, (Two) F9EX’s, (Two) F9DX’s and (One) F2EX aircraft to customer’s specifications. Delivered (One) Falcon 2000EXy and “First Model” of Falcon 2000DX and assisted delivery of F7XMonitor aircraft in “all phases” of completion stages to insure aircraft is built to customers specifications.Communicate completion status data and other information to aircraft owner and/or authorized representatives.Interpretation of contractual language as it compares to actual aircraft specifications.Mediate problems that may arise during completions stages and coordinating with proper staff elements involved.Monitor agreements between the Marketing Department and the customer to ensure the proper terms and conditions of sale are being provided.Regulate amendments to the “CSR’s” to ensure proper workscope is defined in the aircraft specifications.Regulate amendments to the “CSR’s” to ensure proper workscope is defined in the aircraft specifications.Interact effectively with customers, Quality Assurance, Engineering, Completion, Pricing, Production, Material and Teterboro personnel.

Demonstrate complete customer service and satisfaction by follow up with customer after delivery.Solicit aircraft operators/prospects for potential "after market" sale opportunity. Negotiate contractual agreements at close of sale. Research customers concerns and return with timely solution.Acted as Little Rock Service Center spokesperson to customer representatives during facility tours.Perform as liaison between Contracts, Specifications and Design departments. Establish, track and maintain current status of aircraft in Little Rock Service Center.Provided sales expertise in “all” phases of Falcon Aircraft Maintenance, Avionics, Interior Refurbs, S/B’s, STC’s and Mods.Earned Job promontion to Customer Completions Administrator.

Developed and enhanced customer relations that prompted sales of product and services.Provided sales presentations / promotions and demonstration flights for corporate and airline operators and air ambulance operators.Established excellent relations with clients requesting personalized service. Received multiple job offers.Conducted ferry flights / test flights of aircraft on Ferry Permits and acceptance flights for corporate, airline and air ambulance operators. Performed FAA STC certification test flights. Responsible for post maintenance test flights.Scheduled FAR 135 Service.Responsive to international and domestic flight operations ... preflight inspections of aircraft and flight manuals, advising flight crews of proper procedures on post maintenance test flights.Recognized as "always available" as on call pilot. Never refused an assignment or trip during tenure with British Aerospace Flight Operations.