DALE MCCOY IS A TRAINING AND ORGANIZATION DEVELOPMENT PRACTITIONER, specializing in human performance improvement and leadership cultivation through learning and development strategies that yield measurable, data-driven, client-specific business results.SUITE OF SERVICES SUMMARY:• Interpersonal Communication: skills-based training guaranteed to enhance critical people skills for better customer relations, conflict resolution, coaching & feedback, results-based listening, presentation skills, public speaking, meeting facilitation, professional trainer certifications, sales strategies & techniques. • Leadership Cultivation: highly interactive workshops or one-on-one coaching to help those at the wheel determine which way to turn, strategic thinking and problem-solving, planning and execution, effectively defining and communicating mission and vision, facilitating and communicating change, mentoring, creating a culture of enhanced employee engagement, dedication, and commitment.• Teamwork & Collaboration: leading teams and teaching team members how to earn and harness trust, implement effective collaboration and communication in order to innovate and arrive at creative solutions, interpret and use data correctly to measure progress and consistently deliver their best.• Organization Development: diagnostic and dialogic data compilation & analysis, appreciative inquiry, targeted focus groups and interviews, 360-degree feedback, Human Capital Development analysis, competency-based development, performance consulting, survey design & implementation, employee engagement measures, customer satisfaction indices, market and competitor research, benchmarking, recruiting and retention strategies.Specialties: Clients:National Council of Juvenile & Family Court JudgesMissouri State UniversityU.S. Army, General Leonard Wood Army Community HospitalScholastic PublishingAG Financial ServicesSonnenschein, Nath and RosenthalStarTek Outsourcing SolutionsTransTraks, Perseus Associates, Inc. DaBryan CoachbuildersMercy HealthCare Micro-Innovations, Inc.Springfield-Greene County Library HR Dept. for the City of Springfield, MOKansas State University FoundationAviva USA - Life & Annuities