Dale Maher's Location
Milpitas, California, United States, United States
Dale Maher's Contact Details
Dale Maher work email
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Dale Maher personal email
n/a
Dale Maher phone numbers
About Dale Maher
Dale Maher is a VP @ MX2 Technology at MX2 TECHNOLOGY INC. They possess expertise in computer hardware, networking, software installation, windows server, process improvement and 24 more skills.
Dale Maher Work Experience Details
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VpMx2 Technology Inc Apr 2020 - Present -
Senior Help Desk TechnicianMx2 Technology Inc Oct 2018 - Apr 2020
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Associate Manager, End User ServicesWorkday Apr 2015 - Sep 2018San Francisco Bay AreaManage a dynamic team of 18 support technicians across Desktop, Walk-up and Executive Support supporting over8000 users in North America. Focus on operational excellence driven through weekly reporting of metrics andcustomer feedback. Deliver monthly Desktop Balanced Score Card and manage against it to reduce costs within thedepartment. Support the right to left philosophies to drive work to the lowest cost resources. Demonstratescommitment to career growth and planning through various coaching (1:1’s), job share opportunities, leveraging ofcross-functional relationship.• Project managed hardware refresh upgraded 2,000 laptops in 4 months• Managed Windows 7 to 10 and multiple OS X upgrades• Elevated SLA ticket resolution to 92% through dashboards and semiweekly standup meetings• Presented and managed laptop set at New Hire Orientation weekly• Worked with End Point Engineering to improve first day experience for new hires• Team member to help bring on and set up Managed Service Provider -
It Technician 3Cerner Corporation (Formerly Siemens Medical Solutions) Jan 2012 - Apr 2015Valleycare Health SystemResponsible for providing desktop support for over 1,500 employees across 20 departments including Hospital Administration, ER, CCU, Maternal Child, Surgery and Lifestyle RX. • Provide onsite end user support as well as remote access support• Key member of planning and implementation team for technology at new Dublin Clinic• Receive and complete tickets and inquires to meet customer SLAs• Critical support staff member implementing over 10 different IT projects including Windows XP upgrade, 2 new off-site clinic installs/setups for 20+ employees, member of various software/hardware deployment teams • Implemented new membership system at Lifestyles RX -
Field Service Engineer/Desktop SupportExcel Staffing, Inc Sep 2011 - Jan 2012Siemens / Valleycare Health SystemsContract employee responsible for assembling and installing wireless access points throughout Livermore and Pleasanton campuses. Charged with providing desktop support for multiple departments.• Installed Wireless Access Points and preformed site survey using Ekahau Site Survey to verify coverage • Imaged and deployed new desktop and laptop computers• Facilitated ED remodel teardown and setup of computers and printers to temporary location and back to permanent location
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Desktop SupportBayside Solutions Aug 2011 - Sep 2011Siemens / Valleycare Health SystemsContract employee responsible for imaging and deploying 45 new computers in Maternal Child department.• Imaged 45 computers as part of the OBIX software upgrade • Removal and installation of hardware -
InstructorAmador Valley Adult Ed, Pleasanton Unified School District Jan 2007 - Jun 2011Pleasanton, CaResponsible for delivering 2 to 4 computer courses per week based on registration. Accountable for development of basic and intermediate lesson plans and course materials for Microsoft Word, Excel, PowerPoint and Outlook software packages. Participants include adults with varying backgrounds and ages.• Provided on-going support and mentoring to students re-entering the workforce
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Site Technology SpecialistPleasanton Unified School District May 2004 - Jun 2011Pleasanton, CaResponsible for software and hardware selection, installation and maintenance of over 200 computers, 60 network printers and numerous peripheral network components. Accountable for providing IT consultation, support, and/or training and establishing and managing user profiles on a Windows 2003 network.• Instrumental in creating and deploying the digital classroom concept including installation of LCD projectors and digital presenters in every classroom• Setup and manage 34-station computer lab with customized desktops for each teacher• Imaged computers in lab to make student and teacher desktop identical increasing teacher efficiency and student learning• Continually manages and updates school website • Responsible for preparing and presenting monthly Community of Character Multi Media Assemblies, integrating photos, music and movies • Research and recommend software to enhance current curriculum implementation• Introduced iPad for classroom application
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Sales Account ManagerMec Computer Technology Feb 2003 - May 2004Livermore, CaResponsible for targeting new and maintaining existing customer accounts for the privately owned computer equipment dealer with annual sales between 10 and 24 million. • Developed strategies to improve customer satisfaction resulting in excellent account retention• Consistently met and exceeded sales quotas
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Account Manager / Desktop SupportDuel Systems Sep 1995 - Dec 2002San Jose, CaAccount ManagerHandled outside technical sales and customer service to local accounts and technical sales and customer service to European, Asian and Israeli accounts. Efforts resulted in 100 percent retention of customers during my tenure.• Expanded account base from 40 customers to more than 100 • Increased sales by $9 million in a 3-year period• Interfaced successfully with diverse group of employees and customers• Created and delivered PowerPoint presentations to potential customersDesktop IT Support Responsible for interacting with a broad range of clients and/or technical support employees to identify and resolve computer related issues. Accountable for excellent client communications and ability to use a wide range of technical resources for providing technical support to the client community.• Performed routine maintenance and updates • Setup and managed desktops and networks• Identified and resolved technical problems
Dale Maher Skills
Computer Hardware
Networking
Software Installation
Windows Server
Process Improvement
Healthcare Information Technology
Microsoft Office
Technical Support
Troubleshooting
Management
Project Management
Leadership
Outlook
Powerpoint
Training
Program Management
Software Documentation
Hardware
Customer Service
Public Speaking
Active Directory
Integration
Teaching
Healthcare
Vendor Management
Microsoft Excel
Cross Functional Team Leadership
Hospitals
Healthcare Management
Frequently Asked Questions about Dale Maher
What company does Dale Maher work for?
Dale Maher works for Mx2 Technology Inc
What is Dale Maher's role at the current company?
Dale Maher's current role is VP @ MX2 Technology.
What is Dale Maher's email address?
Dale Maher's email address is dm****@****bal.net
What is Dale Maher's direct phone number?
Dale Maher's direct phone number is +120981*****
What skills is Dale Maher known for?
Dale Maher has skills like Computer Hardware, Networking, Software Installation, Windows Server, Process Improvement, Healthcare Information Technology, Microsoft Office, Technical Support, Troubleshooting, Management, Project Management, Leadership.
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Dale Maher
Michigan City, In2aol.com, coldwellbanker.com
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