Reporting directly to the President & CEO, my role encompasses a wide range of focus areas in support of our international projects. I am entrusted with numerous professional services such as Hospitality Consulting, Training, Management Support, Human Resources, Reputation Management, Sales and Marketing, Public Relations and the full spectrum of online presence.

Overall responsibility of this luxurious oceanfront complex encompassed the main hotel operation, beach suites and residential ocean villas. Communicating directly with the various owners regarding maintenance and security of their properties, bespoke planning and support was provided ahead of their visits. Accounting was a key focus from forecasting to yield management, setting of budgets and control of expenditure, payroll and monthly finance reports for the shareholders.

This pioneering residential haven at sea provides an unsurpassed lifestyle to a community of highly successful individuals. Residents of The World expect impeccable levels of service and the luxury of choice at all times, regardless of the vessel’s location. In this broad role I oversaw the entire front of house operation, welcome experience, ensuring adherence to expected service standards, proactive planning for seamless operations in each port, audits of the resident stores, budgeting and controls, as well as oversight of vessel clearance formalities with the local authorities.

A challenging position aboard this unique vessel, this fast-paced role required spontaneity and a genuine care for the well-being of residents and their guests. A multitude of personal requests were carried out on a daily basis, requiring extensive research in over one hundred ports of call each year. As an affiliate member of the distinguished Les Clefs d’Or association, relationships were fostered with a number of worldwide contacts to assist in achieving the impossible for our residents and guests.

Singita’s Ebony and Boulders Lodges are situated within the renowned Sabi Sands Reserve and have received numerous accolades for unwaivered luxury, the finest African hospitality and incredible game viewing. Overseeing the day-to-day operations of Ebony Lodge in a professional and cost effective manner, I ensured that guests received a phenomenal all-round experience, always anticipating the next surprise. The scope of this broad role included management and control of Food and Beverage; Front Office; Maintenance and Housekeeping. On the job training was an ongoing focus, where unskilled teams were furnished with knowledge to develop further. Due to the remote location of the lodge, my computing knowledge was called upon to provide IT troubleshooting and networking support at the property.

Crystal Cruises caters to a wealthy international clientele and their guests are accustomed to the highest standards of service and operational quality, together with the finest travel experience available in the luxury cruise industry. This commitment is apparent in every aspect of the Crystal experience, where attention to detail and great availability of choices are unsurpassed in the world of cruising. I joined this highly-acclaimed line in the capacity of Receptionist within the Front Office and a promotion to Concierge came shortly after, later being offered the senior role of Chief Concierge. The honour of being accepted as an affiliate member of the prestigious association - Les Clefs d’Or gained me access to a network of invaluable masters of their trade.

Situated within one of the most popular tourist complexes in South Africa, the Palazzo Hotel caters to those seeking high standards of quality and services. My function as Restaurant Manager included operation of the fine dining restaurant; garden terrace and poolside dining, as well as oversight of two bars and assisting maintain room service standards. In addition to the Food and Beverage operation, Duty Management shifts added Front Office, Housekeeping, Maintenance and Security responsibility.

This unique vessel catered to jet-setters and well travelled guests, who returned time after time to be pampered by the well trained crew, consistent in the delivery of the highest levels of personalized service. A serious interest in gaining international exposure within the hospitality industry led to me joining this prestigious cruise line, affording the opportunity to work alongside a fine crew hailing from 40 nations. The service was meticulous and consistently delivered according to set company standards. Maintenance and cleaning of operating equipment was measured according to stringent US Public Health regulations.

My passion to serve and interact with people led to an invaluable opportunity where I joined one of Johannesburg’s most luxury hotels as an in-service General Management Trainee in 1997. The three year training period in the hotel was thorough and monitored by the Hospitality Industries Training Board of Southern Africa, enabling me to gain invaluable experience into this rewarding industry. Whilst employed with this exclusive property I received extensive training in all facets of hotel management, concluding with my appointment as the Restaurant Manager, along with unsupervised Duty Management responsibilities for the entire property at just 21 years of age. The areas of detailed training covered while employed by this fine establishment, were within the following departments: Kitchen, Restaurants, Bars, Banqueting, Conferences, Housekeeping and Rooms Division, Maintenance, Security, Front Office, Reservations, Sales and Marketing, Accounting, Purchasing, Night Management and Food and Beverage Management.