Dale Rawson Email and Phone Number

General Operations Manager- St. Louis Present- August 2018• Supervising a fleet of Owner Operator (OO) tanker drivers and managing general fleet operations while working on site at our largest customer in St. Louis, MO. • Coordinating, dispatching, and planning all freight movements for my fleet.• Reporting directly to VP of company.• Communicating with all departments of my company to assist in fleet management.• Researching new software and technology for increased productivity.• Maintaining dynamic communication with shippers, OO’s and Bork Transport of IL management.• Assigning, posting, and billing freight utilizing various applications such as Qualcomm, JDA, and SAP.• Facilitating driver training sessions through in person training, the recording and development of multimedia training, and creating driver manuals and other training materials.• Monitoring fleet performance. Creating safety, performance, and revenue goals for my fleet.December 2008- February 2008 Fleet Manager• Managed a dedicated fleet of tanker drivers in specialized metered service.• Assisted in recruiting and retaining drivers.• Prepared bids and participated in contract discussions with our customers.• Researched, provided documentation, and billed for accessorial pay for company and drivers.• Tracked revenue, and managed strategies for increasing revenue.• Managed disputes, filed non-conformance reports, and monitored driver performance.• Worked in collaboration with our shop to repair trailers, install meters, and communicate breakdowns to our accounts and customers.• Trained other dispatchers and dispatchers in fleet management.• Tracked shipments, managed the scheduling of deliveries, and communicated ETA’s to our customers. • Offered on-call 24 hour support to customers and drivers.

Fleet Manager June 2006- November 2007 • Planned and managed 30 owner operator and company drivers. The fleet was divided into 3 fleets, and I managed 1/3 of the company’s fleet.• Worked with brokers to find backhaul loads.• Coached drivers with performance issues. Developed a reputation as dispatcher who could help drivers improve their performance.• Communicated with load planners to help coordinate driver movements.• Entered shipments into our dispatch software and posted all deliveries.• Collaborated with safety department to train drivers on safety procedures.• Monitored revenue and developed strategies to increase revenue and productivity.• Planned loads for dry vans, high-side open tops, and flatbed trailers. Nighttime Dispatcher November 2004– May 2006 • Managed 90 trucks during the evening hours of 6 PM to 6 AM. • Provided overnight support for dispatchers and owner operators.• Created detailed reports for the dayshift concerning drivers and trailers.• Planned and routed shipments.• Entered freight bills and processed them for payment• Audited DOT service logs.• Conducted yard checks.

Awarded for excellence in retail salesAwarded with Ruby Sales AwardHonored for excellence in customer service

Mentor for young adultsAfter-School Service CoordinatorOutreach Coordinator for work with local food pantriesObtained a Diploma of Theology from Christian Life School of Theology

Awarded for excellence in Telephone Sales and Customer ServicePart of Quality Assurance TeamTrained other employess on Telephone Sales and Customer ServiceWorked in an inbound and outbound call centerCertified Census Taker for Census 2000