-Managed mortgage loans set up leading for ordering FHA case numbers that also includes transferring, cancelling and updating cases for our borrowers and monitoring and maintaining daily pipeline for the wholesale channel and ensured timely response to our mailbox inquiries.-Managed ordering VA cases numbers and appraisals that includes negotiating with VA appraisers regarding orders, repairs, appointment schedules and invoices.

Subject matter expert (SME) on Underwriting support department.- Managed all Underwriting Support functions that includes ordering Social Security Verification, flood certificate, tax transcripts, Credit Refresh, FHA and VA case numbers and VA appraisals, making calls for verification of employment.- Reviewed Appraisals, title reports, payoffs, income documents, hazard insurance, and all supporting conditions for required standard compliance prior to underwriter submission.- Managed all rush orders from underwriters.- Provided training for UW support duties & new hire employee.- Conducted daily review and follow-up with customers and vendors regarding outstanding items; gather necessary documentation as needed.

- Managed and verified borrowers’ information to order flood certificates and signing them off from conditions. - Checked, uploaded and marked as received those prior to docs files from broker for the underwriter to review borrowers’ loan information.- Verified and uploaded borrowers’ Social Security Numbers to ensure company compliance.-Checked borrower’s employment information and ordered VVOEs.

- Audited client information to assure conformance to privacy regulations and Wells Fargo’s high security standards. - Collaborated with fellow analysts and Project Manager in brainstorming and process mapping of effective business strategies.- Transferred customers’ online billing account to another billing account.- Taking security Token orders to customers, ensuring and verifying all data needed to complete the orders.- Updated and verified accuracy of client address in order to assure efficiency in shipping process.- Assisted in the integration of the Wells Fargo acquisition of Wachovia by analyzing, verifying, and documenting sensitive customer information.- Participated in continuous computer based training modules in order to retain knowledge of banking industry standards that includes information in client database to assure accuracy and compliance with the Bank Secrecy Act of 1970 (known as the Currency and Foreign Transactions Reporting Act).