Dale Simpson Email & Phone Number

Florida, United States

Spearheaded the creation of a bespoke business intelligence dashboard in just 3 weeks using Amazon QuickSight, Athena, and SQL, resulting in an impressive 80% decrease in customer issues. Demonstrated strong problem-solving skills and proficiency in AWS technologies. This dashboard played a pivotal role in senior leadership decision-making, showcasing its strategic impact and effective communication of technical insights.Orchestrated a transformative cost-saving initiative, driving a remarkable $15.8 million in annual savings. Through strategic optimization of EBS workloads, delivered a compelling 100% performance boost for volumes under 500GB.Achieved an 89% improvement in customer applications as the Voice of the Customer, collaborating cross-functionally to reduce recommendation job duration from 7 days to 18 hours.Led the streamlined migration of 5,000 customer discount plans in under three months, enhancing operational efficiency

Modernized infrastructure qualification, reducing time from 12 months to 3 weeks, resulting in a 93% time reduction.Spearheaded DB storage architecture, achieving a 75% increase in DB performance and sub-millisecond latency to meet new demand requirements.Accumulated 8 years of experience in the Healthcare/Life Sciences industry, specializing in architectural planning, implementation, and migration of thousands of TB of data while adhering to strict compliance and security guidelines (FDA CFR Title 21, SOX, GxP, HIPAA, PCI, GDPR, and DEA).Spearheaded large datacenter migrations and was lead Engineer for planning and executing storagemigrations.Manage over 100+ Petabytes of enterprise class storage globally from multiple storage vendors andsystem ranging from Netapp Cdot. ESeries and AFF arrays. EMC XtremIO, VNX, VMAX2, VMAX3. IBMV7000, SVC.Complied with regulatory guidelines such as FDA/SOX/and CGMP in design architecture, ensuring adherence to strict privacy and security laws.Designed internal processes to improve infrastructure qualification documentation and testing, shortening approval from average of 1 year to 1 week.Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficientimplementation and comprehensive support.

Advise and implement solutions for customers worldwide based on performance and capacityneeded in environment.Create Custom PowerShell scripts using Data Ontap toolkit to improve automation of Netapp taskimproving creation time by 80% including automation of share creation and custom emailalerts that are customer facing.Technical Resource for all Netapp Architectural meetings to discus future upgrades, integrationsand improved efficiency.Evaluate systems for proper performance and compliance with best practices and correct systemsto improve performance and storage efficiency.Approving authority for all high-risk procedures based on best practices (Hardware upgrades anddecommissions, code upgrades and down grades) go to resources for issues with Netapp/NSERIES inIBM.

Lead Administrator for Storage and VMware architecture of Rewards Network datacenters.Manage projects from designing to implementation to include purchasing, budgeting and installation ofNetApp storage hardware and software. Maintain NetApp support contracts at 100%.Monitor environment and complete performance tuning to get best performance and efficiency outof storage environment.Design NetApp Storage and VMware 4.1 solution for lights out datacenter using NFS and 10G networking.Performed 24x7x365 days support for all of Rewards Network's IT infrastructure, user's community, andoutside departments

Trained new hire support engineers on Data OnTAP 7.2.x Fundamentals and prepared new engineers totake on full duties as support engineer for NetApp with 100% success rate.Create and publish multiple NetApp KB articles for internal and external users on NetApp website.Perform multi level technical in-depth support by phone and email to Netapp customers provideP1/Priority troubleshooting for customers with down filers\systems. Closing 20-30 in depth cases perweek.Troubleshoot storage issues such as network access, data recovery, data protection and failedhardware. Support SnapDrive, SnapManager for Exchange, SMSQL, SMVI, DFM/OperationsManager,Performance Manager, Recovery Manager, and SnapMirror software products onWindows Server2000/2003/2008.Provide worldwide support to customers and onsite engineers.

Installing hardware, software and troubleshooting issues for a variety of applications including PACS, McKesson application and POMS. Administer user account and security access Upgrading, and repairing computer systems, XP, Windows 2000, Vista, Server 2003, HP computers, fax, copiers, fujitsu digital image scanner & HP printers, provide help and support for Microsoft Office suite to include office 2007, Office 2003/XP email, Active Directory, LAN, VPN, Remote Desktop and Internet. Provide user training on the operation of new software and hardware. Connecting users to the network ensuring they were using the proper VLAN, Provide Helpdesk and on call Support using remote tools such as SMS. Supported over 500 users in 7 different location

Held an active secret clearance for 8 years in the military, accompanied by multiple commendations for exemplary serviceExtensive experience in various areas including criminal investigation, crisis management, staff supervision, inventory management, negotiations, and the coordination and implementation of operational procedures. While in the ARMY I have also developed strong leadership skills, communication, time management, record keeping, team building, and solution development.