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- Executive Director of IT - Strategic Business PartnerIT Support to Growth - Reduced Operations & Solutions CostsStrong Customer Satisfaction - Systems Stability - Enterprise-Level SolutionsFocused on optimizing IT processes and delivering highly available, reliable systems performance to thousands of users and stakeholders, I've set and executed IT strategy to further business goals and enhance productivity. As a result, we've enabled millions in savings, brought in changes including new cloud and SaaS utilization, and fostered relations between IT and users in the US and Europe.By placing emphasis on technology planning, compliance, and performance, I've created positive changes in program delivery, process improvement, cost controls, and vendor delivery... while working with business leaders to plan key improvements.Results across IT operations, projects, & teams:● Cost savings from tighter process standards, vendor negotiations, automation, systems consolidation, cloud and SaaS solutions, and migration to new systems● Raised the quality and accuracy of service delivery to 60,000 students, lowered system failures, and improved organizational trust by initiating weekly updates with vice presidents to improve relations. ● 20% enhancement in group efficiency realized, expanded capacity for automation at no additional cost, raised stability and compliance, and resolved release management issues by consolidating four tool sets into one.● Significant expertise across university IT operations and standards including IT PMO, financial aid, compliance, student accounts, and admissions● Extended uptime of applications, completed hardware installations, by cultivating approval for six major and 24 minor system shutdowns to perform routine maintenance and system upgrades. ● Customer satisfaction increases from new SLAs and first-call resolutions, plus handling for 30% more Service Desk volume with no added staffDale Stevens StevensDale1@gmail.com
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Account ManagerAccentureFort Lauderdale, Fl, Us
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Executive Director ItKaplan Jul 2012 - Dec 2017Responsible for the development, implementation, and administration of technology services to the enterprise, the parent company, and locations in the UK. Owned ServiceNow, an ITSM application. Managed relations with vendors in India supporting 9,000 employees and faculty members. Led the desktop support team. Delivered meticulous service to c-level executives. Oversaw the desktop engineering team tasked with upgrades, SCCM patch management, testing, data loss prevention, security, and inventory control. - $600,000 in net expenses saved and a 90% decline in errors attained within three months by relocating the network operations center monitoring system for hardware located in five data centers, local lower environment equipment, network gear, storage devices, and IT automated jobs to an in-house application. - $427,000 in annual costs eliminated by outsourcing the service desk to an offshore vendor. - $175,000 cost reduction attained by guiding the conversion from LANDesk to SCCM for asset management patching and supporting self-install operations. - 104,000 labor hours spared and circumvented tech support for devices by shepherding the transition to Win10 achieving complete protection of data, system updates, preservation of software operations, and installation of drivers within eight months and with no end user downtime. - 100% accurate operations realized, lowered access time to one business day, reduced three FTE's without impact or increased costs by streamlining three non-production and one production environments managed by eight teams to a global account management team and creating a single point of contact. - 24,000-hour surge in productivity obtained by implementing a method to edit CMOS technology, and automate operations including software updates, standards and emergency patches, and upgrades. -
Executive Director Student OperationsKaplan Apr 2006 - Jul 2012Fort Lauderdale, Fl▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Directed strategy and execution for largest portfolio initiatives—injecting discipline around portfolio management and planning processes.► Mentored operations, IT, and project staff in user experience, requirements, SOPs, and cost savings. ► Supervised QA, database, development, and architecture teams. ► Administered multimillion-dollar development budget; supervised 25 direct / matrixed IT reports.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬" $10 million project portfolio across 12+ departments prioritized with the objective of on time and on-budget completion initiated by structuring planning process to establish the value to external customers, identify risk, develop time lines, and forecast ROI for the first time in the organization. " Enabled the use of mobile devices to afford 20,000 students and 3,000 faculty members access to grade postings, blogs, and class post while enhancing grading tools, collaboration functions, and classroom changes by teaming with a first-rate vendor to architect system utilities. " Surpassed rival institutions by doubling the size of departments and presenting 7,000 employees, 60,000 students, and faculty members with user friendly, standardized communications. " 75% reduction in forecasted expenses, and adherence to the telemarketing sales rule reached by executing a do not call program to support 3,000 users, contracting with a third-party vendor to scrub telephone numbers on a daily basis, and structuring algorithms.
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Frequently Asked Questions about Dale Stevens
What company does Dale Stevens work for?
Dale Stevens works for Accenture
What is Dale Stevens's role at the current company?
Dale Stevens's current role is Account Manager.
What is Dale Stevens's email address?
Dale Stevens's email address is da****@****ure.com
What skills is Dale Stevens known for?
Dale Stevens has skills like Program Management, Vendor Management, Project Planning, Project Management, Ms Project, Performance Improvement, Operations Management, Executive Management, Mergers, Strategic Planning, Process Improvement, Leadership.
Who are Dale Stevens's colleagues?
Dale Stevens's colleagues are Usha Yadav, Dhruv Raina, Sushma Biswas, Caroline Farris, Ashwini Devanga, Piotr Pośnik, Alhena Beeharry.
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