Dale Taylor Email and Phone Number

•Onshore Design Workstream Lead delivering total Sunrise change portfolio across the Corporate Operations, Retail Processing & Mortgage Operations, Retail Customer Contact and Retail Complaints business areas and functions.•Wealth of experience gained from successfully delivering numerous end-to-end Change Projects under the Group Manufacturing Strategic Review, including in-depth knowledge of Strategy and Architecture, Business Case, UNITE Consultation, Staff Communications, Milestone Planning, Risk Management and Implementation.•Actively supports the Group Operations Property Footprint Strategy and Business Target Operating Models to maximise and utilise capacity within core sites to drive benefit realisation and to improve the customer experience.•Ensures delivery of project scope to agreed timescales, quality, criteria and budgets to meet Business objectives and benefit realisation whilst promoting continuous improvement principles, sharing knowledge and best practise across the wider Group Operations organisation.•Successfully delivered various Group Operations growth requests across multiple locations as a result of BAU, KSOR and Regulatory driven requirements, often providing recommendations based on options analysis and feasibility studies to support an informed decision making process and to achieve the best outcome for all parties.•High visibility with Senior Business Partners and Stakeholders, building understanding and trust at all levels to ensure success and achieve shared goals.•Proven track record in leading, influencing, co-ordinating, project managing and planning all aspects of change throughout the project lifecycle to ensure successful project execution and control.

•Managed various high visibility £multi-million projects including delivery of numerous complex exits of large cross-divisional sites, migrating employees and work across various strategic buildings.•Successfully delivered large number of branch refurbishments across UK and Ireland and numerous small & simple projects such as internal/external people moves etc.•Successfully delivered end-to-end project for installation of +50 temporary ATM machines at various RBSG sponsored outdoor events, such as Rugby Six Nations, Open Golf Tournament, Chelsea Flower Show etc.•Coordinated installation of RBSG branch/remote ATMs across UK & Europe, including commissioning c.2,500 new ATMs on behalf of Tesco Personal Finance. •Engaged and lead Stakeholder meetings to drive continuous process improvements and maximise RBSG cost benefits.•Responsibilities included planning and scheduling works, managing internal/external resources, production of complex implementation plans, coordination of IT powerdowns and relocation/provision of new IT infrastructure and system availability.

•Managed various Bank of England accounts, including physical cash movements in excess of £25Bn per annum.•Responsibility for ensuring that all cash requirements were met for RBSG Branch network, covering 60% of UK. •Produced detailed supply and demand cash forecasts and JIT production plans incorporating contingency planning and seasonal demand variances to support Branch and ATM Networks.•Nominated by Senior Leadership Team and hand-selected to be part of an eleven person team, working alongside PA Consulting Group and Armstrong Lang Consultants Ltd implementing Lean principles across UK Cash Operations.•Identified and removed wasteful activity, implementing both quick wins and longer-term deliverables.•Planned, communicated, implemented and measured all documented process changes. •Deployed Lean processes across the UK estate and integrated all levels of the organisation in to a continuous improvement culture.•Provided training to Senior Management on process re-engineering methods and techniques for future BAU workouts.