Dale Thompson Email & Phone Number

• Business transformation through strategic thinking and analysis• Extract knowledge and insights from noisy, structured and unstructured data, and apply knowledge and actionable insights from data across a broad range of application domains• Develop and maintain forecast and cost models• Perform Business Process Mapping to identify strategic opportunities• Present findings and provide input to Supply Chain Senior Leadership Team• Project Management/SDLC

Hanson, Ky

• Provide full support of systems for break/fix, installs, moves, adds, changes, and preventative maintenance• Responsible for a large Wi-Fi environment supporting a large quantity of mobile devices• Perform system backups and recovery for onsite servers and Wi-Fi controllers • Monitor automated backups and procedures to ensure data integrity• Analyze and resolve any problems with AS/400 system and the network communications hardware supporting both LAN/WAN and AS/400 traffic• Coordinate warranty and service calls with manufactures or warranty groups• Perform maintenance of all phone and hardware equipment with support from Telecommunications Specialist• Train end users on usage of PC software/hardware as needed• Communicate timely status of all project information to appropriate personnel

Madisonville, Ky

• Responsible for the installation, repair and preventative maintenance of personal computer and related systems• Perform installations, upgrades and backups of software and hardware applications• Troubleshoot software and hardware failures• Assist Network Administrator with troubleshooting of networks• Manage new PC deployments

Hopkinsville, Ky

• Responsible for the overall administration and execution of District PSA Team• Provide feedback on service and project execution• Determine service needs by reviewing sales indexing, seasonality, market specific, etc.• Plan and schedule projects/resets for District PSA Team• Audit project/reset completion through issue resolution• Plan and schedule vacations/time off for District PSA Team• Participate in Test Sets as appropriate for understanding of scope and direction to resources• Manage the travel budget for district and ensure travel costs are minimized• Manage expense budget for projects within district• Develop and manage working relationship with store personnel and service providers• Provide input into the continued development of the infrastructure to support the strategic direction for Product Service

Henderson, Ky

• Administrate and execute in-store service projects and tasks efficiently within assigned timeframe• Maintain a detailed blueprint of store• Merchandize and maintain displays and inventory according to planogram• Greet and acknowledge all customers in a friendly, professional manner• Provide quick, responsive customer service

Henderson, Ky

• Oversee sales and merchandise maintenance in assigned department• Make recommendations to Sales Manager to improve and enhance company merchandise and operational policy and procedures• Greet and acknowledge all customers in a friendly, professional manner• Provide quick, responsive customer service

Evansville, In

• Lead team of computer technicians and drive the financial and operational outcomes of the department• Manage the repair, installation, and service of computer and consumer electronics product• Recruit, train, develop and coach store personnel• Optimize customer satisfaction and loyalty• Communicate strategies goals to the team in a clear, accurate, and timely manner• Develop business plans with senior management • Encourage communication among other store departments to develop a strong working relationship• Uphold a high level of professionalism, pride, and ownership of the GeekSquad brand• Maintain a clean, welcoming, and organized department

Masters Of Science, Information Systems Management

Bachelor Of Science - Bs, Telecommunications Management

Associate In Applied Science, Computer Programming & Network Administration