Dale Watson Email & Phone Number

Tullibody, Gb

United Kingdom

Responsible for the day-to-day running of our online service platforms as a product owner - prioritising changes against business needs and optimising our customer experience. This includes managing the small change/BAU monthly runway and larger transformation projections from planning and development to delivery. I have experience working with design concepts and ‘to be’ creation, with articulation of online improvements needed against business processes, communications and system… Show more Responsible for the day-to-day running of our online service platforms as a product owner - prioritising changes against business needs and optimising our customer experience. This includes managing the small change/BAU monthly runway and larger transformation projections from planning and development to delivery. I have experience working with design concepts and ‘to be’ creation, with articulation of online improvements needed against business processes, communications and system changes. I also support the management of customer engagements via Social Media channels. I have experience using insight tools to drive change (Adobe Analytics, GA4, Qualtrics, PowerBI), and experience with incident management processes. Alongside producing meaningful reporting that supports all different stakeholders that shows the true positive impact digital change can have. Show less

Stirling, Scotland, United Kingdom

Project manage complex business projects, including product developments and regulatory change initiatives. Identify and deliver the optimal marketing support to achieve the commercial and targeted objectives of marketing projects. Deliver support to the Marketing Manager and Executives in the management and delivery of the mandatory kit for all distribution channels. Deliver operational and process improvements. To ensure all activities remain compliant with policy, legislation and risk… Show more Project manage complex business projects, including product developments and regulatory change initiatives. Identify and deliver the optimal marketing support to achieve the commercial and targeted objectives of marketing projects. Deliver support to the Marketing Manager and Executives in the management and delivery of the mandatory kit for all distribution channels. Deliver operational and process improvements. To ensure all activities remain compliant with policy, legislation and risk appetite. Providing improvements and new digital solutions to improve communications and reduce costs. People manage a team, including objective setting, continuous reviewing throughout the year and yearly performance reviews. Handling recruitment and selection practices. Show less

Stirling, Stirling, United Kingdom

Accountable for delivering a quality service and product to customers and stakeholders. To create, maintain and update our suite of collateral - offline and online. Working with relevant stakeholders to ensure material is up to date, accurate and compliant. Follow the relevant processes, ensuring adherence to the appropriate controls. Monitoring and reporting on usage, compliance and relevance of all materials. Experience in developing communications in a customer centric manner, using… Show more Accountable for delivering a quality service and product to customers and stakeholders. To create, maintain and update our suite of collateral - offline and online. Working with relevant stakeholders to ensure material is up to date, accurate and compliant. Follow the relevant processes, ensuring adherence to the appropriate controls. Monitoring and reporting on usage, compliance and relevance of all materials. Experience in developing communications in a customer centric manner, using different marketing tools and techniques. Show less

Stirling Uk

Supporting our Financial Advisers with every day tasks, to help them drive new business. Completing pre and post-sale tasks.

Stirling, Stirling, United Kingdom

I was responsible for assisting in the everyday running of operations of the store, directing the people positioning guide and leading my team on all stations to ensure a smooth and efficient operation. I am passionate about delivering the right outcomes for customer. Gathering customer feedback and identify patterns and trends, initiating specific actions to improve customer satisfaction. Handling customer complaints efficiently, politely and professionally. Completing pre, during and… Show more I was responsible for assisting in the everyday running of operations of the store, directing the people positioning guide and leading my team on all stations to ensure a smooth and efficient operation. I am passionate about delivering the right outcomes for customer. Gathering customer feedback and identify patterns and trends, initiating specific actions to improve customer satisfaction. Handling customer complaints efficiently, politely and professionally. Completing pre, during and post-shift checklists to plan and organise a smooth operation with excellent quality, service and cleanliness. Handling Recruitment and selection practices – conducting interviews. Using the stores online interface to continuously monitor profit and loss and work with the Business Manager to set targets for projected labour, sales and food cost. Performing paperwork (including daily profit/revenue analysis, waste management, inventory calculation and management, cashing up, banking). Show less

Alloa, Clackmannanshire, United Kingdom

Alloa, Clackmannanshire, United Kingdom