Dale Gordon Email and Phone Number

Establish a solid foundation for success by providing strategic oversight and direction of a multi-million dollar IT budget. Manage multiple technical teams responsible for Collaboration, Communications, and Infrastructure technologies in North America, Europe, Middle-East, and Asia.Provide thought leadership with a focus on leading the definition of future projects and initiatives by proactively identifying and documenting evolving IT requirements.

Led design and development of global technology strategy, including annual budget development and execution, schedule maintenance, and plans designed to ensure quality strategic IT initiative execution. Managed network operations; oversaw goal setting, planning, and execution of initiatives, performed quality reviews of all deliverables, and managed a dynamic team of five professionals. Drove innovation by planning and managing new location buildouts; established project goals, development, and execution of project plans, milestone reporting, risk management, and communications to support project execution. Optimized team efficiency and productivity by implementing innovative solutions designed to improve project governance processes and status reporting in close partnership with business stakeholders.

Oversaw day-to-day management of network infrastructure, monthly maintenance, and server security initiatives. Established service level agreements and quality assurance procedures; provided telephony support for PRI and SIP Voice Gateways. Managed operation of Cisco routers and switches, WAN monitoring, Riverbed WAN accelerators, and Wireless LAN devices.

Delivered transformative innovation by designing, developing, and managing project plans and execution of IT initiatives, which supported client-facing and internal support teams charged with enhancing team performance and productivity.