Dale Brown

Dale Brown Email and Phone Number

Director of Credentialing at ServiceNow @ ServiceNow
santa clara, california, united states
Dale Brown's Location
Carnock, Scotland, United Kingdom, United Kingdom
Dale Brown's Contact Details

Dale Brown personal email

n/a
About Dale Brown

Passionate about leveraging technology to drive business innovation and efficiency.Experienced ServiceNow professional with a proven track record of successfully implementing and optimizing ServiceNow solutions for organizations across various industries. I thrive on challenges and am committed to delivering exceptional results that align with business objectives.Overseeing credentialing initiatives within the ServiceNow ecosystem, encompassing accreditation for new product releases, core implementation pathways, and advanced Architect programs.Senior ITIL Consultant with in depth knowledge of all areas of IT Service Management disciplines and over 20+ years in a service led environments ranging from Government, public to privately owned multinationals. Key delivery manager for many multi-million dollar implementations to Global customer base based on both IT Service Management tools and processes.Specialties: SeerviceNow, ITIL Best Practices techniques and the implementation of IT Service Management tools. HP service manager, Peregrine AssetCenter and ServiceCenter, Axios Assyst, BMC RemedyServiceNow | A place for people who thrive on responsibility & live for the next big challenge, a place where employees are drivers. ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. As one of the fastest growing cloud-based software companies in the world, we are aggressively hiring in all areas of the business in nearly every state, province, and country around the globe. The opportunity is NOW; connect with me to learn more or check out www.servicenow.com

Dale Brown's Current Company Details
ServiceNow

Servicenow

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Director of Credentialing at ServiceNow
santa clara, california, united states
Website:
servicenow.com
Employees:
13421
Dale Brown Work Experience Details
  • Servicenow
    Director Of Credentialing
    Servicenow May 2018 - Present
    Owner, designer, builder of the ServiceNow Certified Master Architect Program

    https://training.service-now.com/cma
  • Servicenow – The Enterprise Cloud Company
    Global Practice Leader - Customer Service Management
    Servicenow – The Enterprise Cloud Company Aug 2016 - May 2018
    Owning the global strategy for growth and market penetration of Customer Service Management (CSM) professional Services, its competitiveness and differentiation. Responsible for deep subject matter expertise providing business process and technical leadership and proficiency. Building high performing teams which will partner in the design and build process with field readiness/BUs and own the deploy and run best practice development and execution.
  • Servicenow – The Enterprise Cloud Company
    Northern European Delivery Manager
    Servicenow – The Enterprise Cloud Company Sep 2015 - Aug 2016
    Emea
    Senior Manager for Consulting and Professional Services for Northern EMEA at ServiceNow, delivering Cloud based solutions to our clients. My responsibilities cover UK&I, Nordics, Benelux and emerging (Africa, Middle East) and include:• Recruitment, training and retention of technical and consultancy staff across a range of disciplines – now grown to 50+ consultants• Implementation of Career and Performance Management framework for the World Wide Consulting team• Monitoring and Reporting of Client/Customer Satisfaction, Revenue Recognition (circa USD 20 million per annum) and Utilisation• Partner Management, (GSIs and local), Customer Management, Commercial Negotiations and Escalation Management• Supporting all Northern EMEA Engagement Managers towards project and customer success via mentoring and escalation management• Supporting the Account Management team in securing up-sell/cross-sell opportunities• Definition and application of Consulting, Agile and Software Delivery best practice and knowledge management• Logistics and Resourcing of Worldwide Consulting Projects• Collaboration with regional and global teams across Sales, Product Management, Project Office, Training and Enablement to ensure success of our Consulting and Professional Services in the field
  • Servicenow – The Enterprise Cloud Company
    Delivery Technology Architect - Strategy And Innovation Group
    Servicenow – The Enterprise Cloud Company Jan 2015 - Sep 2015
    Global
    Responsible for designing the [Services] delivery technology architecture at ServiceNow. Including StartNow implementation methodology, pricing / estimation tools and other supporting delivery tools. Responsibility for ensuring the solution is delivered on ServiceNow platform is designed and engineered in accordance with architecture standards.Working with teams across the organisation providing strategic direction on delivery technology and StartNow implementation methodology.
  • Servicenow
    Senior Product Manager - Strategy And Innovation Group
    Servicenow Mar 2012 - Feb 2015
    United Kingdom
    Architect of StartNow, ServiceNow's implementation methodology. A combination of traditional waterfall project management and agile scrum techniques, principles and guidelines. This is now being used on all global deployments of ServiceNowAuthor of 'Quickstart' offerings which bring key components of a traditional deployment into a rapid deployment timeframe whilst utilising as much out of the box process and technology. All of this underpinned by the StartNow implementation methodology.Owner / Author of the Professional Services pricing calculator used by all services to scope and quote services time and materials projects and fixed price offerings
  • Service-Now.Com
    Uk Services Manager
    Service-Now.Com Apr 2011 - Mar 2012
    United Kingdom
    Ran a team of 20+ consultants, managing a $1.4m / quarter pipeline of work. Working closely with Sales, PreSales to scope / quote and produce SOW's. Produced the global pricing calculators used by the company to standardise the scoping and pricing of all services offerings.Day to day management of 20+ resources, from project resourcing, staffing, recruitment, motivation and appraisals
  • Service-Now.Com
    Senior Engagement Manager
    Service-Now.Com May 2010 - Apr 2011
    Europe
    Lead Engagement Manager running European deployments of service-now.com. Scoping the projects, providing services proposals, Statements of Works (SOWs). Managing customer expectations and leading all UK projects, including the training of all customer resources.Lead resource in the UK team recruitment of 20+ resources (Engagement Managers and Technical Consultants)Lead resource on Partner Enablement training sessions, including the sales, PreSales and product training.
  • Service-Now.Com
    Senior Consultant
    Service-Now.Com Sep 2008 - Apr 2011
    Europe
    Lead Professional Services consultant in the fledgling EMEA organisation. Responsible for scoping projects with Sales and Pre-Sales, delivering complex solutions to the customer and providing product training to all customer resources.Service-now.com is the pioneer of On Demand IT Service Management. Combining ITIL v3 guidelines with Web 2.0 technology, we offer Software as a Service that is thoroughly modern in its delivery, price, and value. Approachable and attractive, integrated and complete, designed for the Global 2,000.
  • Axios Systems
    Head Of Best Practice Division & Solution Consulting
    Axios Systems Aug 2004 - Sep 2008
    Global
    Set-up the ITIL and ISO/IEC 20000 Best Practice consultancy division providing global consultancy and training on all things ITIL. Defined all the consultancy offerings within this team and ramped up team members ready for delivery. Key note speaker at various Pink and itSMF events in NA, Europe and Middle East.Lead / Managed the global Solution Constancy team; built a training and enablement framework. Co-ordination of recruitment program across both SC and best practice organisations which encompassed both mature and developing (Middle East) markets.Working with team leads to design effective solutions for selling product and consultancy offeringsITIL v3 trained trainer (EXIN), ISO20000 consultant. ITIL v3 Expert
  • Peregrine Systems
    Senior Consultant
    Peregrine Systems May 2000 - Sep 2004
    Multiple global deployments of various versions of Peregrine ServiceCenter / Service ManagerITIL v2 consutant
  • Local Government Organisation
    Service Improvement Consultant
    Local Government Organisation Jan 1998 - May 2000
    ServiceCenter senior system administrator and ITIL v1 consultant
  • Local Government Organisation
    Service Desk Manager
    Local Government Organisation Jan 1995 - Jan 1998
    Managed / maintained Service Desk system 'RoyalBlue'. Ran a small team of field technicians supporting a LAN /WAN infrastructure

Dale Brown Skills

Service Now.com Itil Service Desk Saas Service Management Incident Management Cloud Computing Configuration Management Enterprise Architecture Integration Iso 20000 Requirements Analysis Professional Services Problem Management Change Management Software Project Management Business Process Improvement Sdlc It Service Management Cmdb Service Delivery Managed Services Enterprise Software Process Improvement Management Pre Sales Service Improvement Scrum Strategy Cobit Governance Solution Architecture Paas System Deployment Bmc Remedy It Strategy Consulting It Management Information Technology It Operations Data Center Infrastructure Presales Software As A Service Agile Methodologies Customer Relationship Management Outsourcing Solution Selling Business Development

Dale Brown Education Details

Frequently Asked Questions about Dale Brown

What company does Dale Brown work for?

Dale Brown works for Servicenow

What is Dale Brown's role at the current company?

Dale Brown's current role is Director of Credentialing at ServiceNow.

What is Dale Brown's email address?

Dale Brown's email address is da****@****ail.com

What schools did Dale Brown attend?

Dale Brown attended Glasgow Caledonian University.

What skills is Dale Brown known for?

Dale Brown has skills like Service Now.com, Itil, Service Desk, Saas, Service Management, Incident Management, Cloud Computing, Configuration Management, Enterprise Architecture, Integration, Iso 20000, Requirements Analysis.

Who are Dale Brown's colleagues?

Dale Brown's colleagues are David Van Damme, Maharajan M., Dinesh Pillalamarri, Srishti Gupta, Ronen Aseo, Sumaja C., Matthias Martini.

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  • Dale Brown

    𝐄𝐬𝐭𝐢𝐦𝐚𝐭𝐨𝐫 𝐚𝐭 𝐇𝐮𝐲𝐭𝐨𝐧 𝐀𝐬𝐩𝐡𝐚𝐥𝐭 𝐋𝐭𝐝 | 𝐄𝐚𝐫𝐥𝐲 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ✅ | 𝐔𝐥𝐭𝐢𝐦𝐚𝐭𝐞 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 ✅ |
    Birkenhead
    1
    huyton-asphalt.co.uk
  • 2
    modecontracts.com, transonics.com
  • Dale Brown

    Gloucestershire

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