Dale Thorne Email & Phone Number

Cleveland, Ohio

Directed an international IT staff of 85, located in Cleveland, Ohio; Brussels; Hong Kong and Dubai. Reported to the Director of Technology Technical Services (CIO).Key Responsibilities:• I&O organization: Network Engineering/Support, Network Operation Center, Host Management, Server-Engineering/Support, Storage/Management, Mobility-Engineering/Support, Desktop-Engineering/Support, Email Systems-Engineering/Support, Firm IT MAC team, and Regional teams in Brussels, Hong Kong and Dubai.• Managed 5 Data Center Hosting arrangements (Cleveland, Columbus, Ohio; Brussels, Hong Kong and Dubai)• Oversaw international redundant carrier services to all Jones Day offices worldwide (40 offices in total; 17 US, 10 Europe, 7 Asia, 4 Middle East, and 2 Latin America).• Controlled an annual budget of over $25M. • Directed all I&O projects and day to day IT management of the infrastructure and operations for engineering, support, and IT administration within each office and hosting centers. • Key Accomplishments: - Totally upgraded and updated the entire IT infrastructure, building a fully redundant environment throughout Jones Day firm wide, significantly improving customers user experience with positive cost/value benefits. - Created 5 Data Center Hosting arrangements, 2 US, 1 Europe, 1 Middle East and 1 Asia to service the global expansion of the firm and provide disaster recovery capability. - Directed 5 Data Center relocation projects, on time and on budget. - Managed IT infrastructure build-out for 27 firm office relocations, or new office implementations. - Led creation of fully redundant carrier service to all firm offices to allow for uninterrupted servicing of the customer and their clients . - Implemented global VoIP solution throughout the organization. - Led global project that successfully upgraded to Windows 7 platform to all firm lawyers .

Columbus, Ohio

Independent contractor engaged directly by the Executive VP of IT Migrations to formally review and assess risk associated with the mission-critical data center relocations and consolidations. Working within the Project Management Office, provided insight, expertise and technical direction to the Lines of Business management, interacted with the Enterprise Computing management and recommended to executive management opportunities to address risk mitigation in order to achieve over-all migration objectives. Directly led the Operating Systems technical migration team.

Chicago Illinois, And Santa Anna, California

Oversaw operations of three data centers (two in Illinois and one in California). Controlled an annual budget of $30M in operating expenses as well as over $20M in capital expenditures. Managed a staff of 95 IT/Network professionals. Reported to the President of IT.• Fully restructured enterprise data center, so within six months, improved uptime from 96.5% to 99.99%; significantly reduced troubled calls and dramatically increased customer satisfaction. • Built out redundant host environments to service as central data centers for the consolidation of 35 computer facilities, capacity overflow, and disaster recovery .• Implemented new metrics to boost technical call center response time. Implemented a fully integrated disaster recovery plan. • Established a formal methodology of data center management and ‘best practices’ procedures (performance/assessment measurement, change control, standards, and SLAs) into the company’s infrastructure organization

Chicago, Illinois

Controlled a diversified enterprise data centers supporting 165,000 employees in 84 countries. Directed daily technical IT operations for the global data centers and the North American Central Region centers, leading a staff of well over 500. Managed a $40M+ operating budget and $30M+ in annual capital expenditures. Reported to the global Chief Information Officer. • Implemented the TQM process into the data center, establishing an environment of individual ownership, success goals, defect reduction, and problem solving through root cause analysis.• Served as lead IT executive on multiple proposed global data center relocation initiatives in Ireland and the Southeast US.• Partnered with individual IT managers to develop/implement training and mentoring programs for 400 executive assistants, improving overall performance and morale.Senior Manager, Information Systems Services Division (1986 to 1994)Directed data center operations, including mainframe processing, office automation, LANs, output facilities, report distribution, and international courier services. Additionally, drove application development projects. Led development and implementation of a comprehensive business continuity plan. Innovated a major cost reduction process by outsourcing global print and distribution services. Manager, Information Systems Services Division (Prior to 1986)Built and managed a call center that expanded into a global organization, with locations in Chicago, Sarasota, London, Singapore, and Sophia-Antipolis.

Greater Milwaukee Area

Managed the 1st Hosting data center operations in Wisconsin. Also, managed the switch and swat team operations for the 1st statewide ATM environment. Managed the installation and operation of the 1st Amdahl mainframe environment in the Midwest.

Greater Milwaukee Area

Managed Commercial offices in South Milwaukee and Hales Corners. Was the 1st Candidate from Carroll College hired into the highly regarded AT&T management development program.

Chicago, Illinois, United States

Elevator Operator, during the summers of 1966 & 1967 and the Christmas Holiday season of 1967, at the historic Marquette Building. The elevators that I operated were the last manual passenger elevators in downtown Chicago. The Marquette building is known for its architecture and mosaic tiled rotaunda of Father Marquette landing on the shores of Lake Michigan and the Illinois River. This was a summer job during college. I was Member of the Brotherhood of United Elevator Operators, USA.

Greater Chicago Area

Member of select group of recent high school graduates in Chicago to work for Continental Bank as part of the stock issuance company for COMSAT Corp. Employment was planned as short term to handle the rush of the issuance period filling the time between high school graduation and entry into college. Rose through the ranks during the training to become the highest rated grade of Proof Reading Stock Issuance Analyst.