Director, Compete and Technical Marketing at Omnissa

As a VMware Consultant, I provide customers technical leadership in the installation, configuration, and implementation of VMware products and services. I document best practices in developing and deploying VMware solutions, and feed them into our knowledge base for best practices by customers and partners. Responsibilities:•Build and maintain confidence of colleagues and customers•Independently conduct small to medium engagements with customers•Maintain current knowledge of the entire VMware product line•Conduct prepackaged VMware consulting solutions in a timely and effective manner•Assist in the development of standard reusable VMware “productized” consulting service offerings, including definition of tasks, deliverables and standard estimates•Help to document best practices in developing and deploying VMware solutions, and feed them into our knowledge base for reuse by customers and partners

• Present customer facing, technical briefings, including white boarding sessions, in front of groups regarding the benefits of VMware and Citrix virtualization solutions.• Work with account managers and clients to virtualization solutions for customer implementation• Lead and drove sales discussions around technical business value of virtualization solutions to enterprise, mid-market, and government accounts. • Respond to client inquires regarding RFP, POC, and statements of work.• Developed the VMware ESX 4.0 SOE to be used on all CSC account that will be using Virtualization.• Establish & maintain CSC Global Standards for server virtualization and consolidation technologies.• Provide advice and recommendations to core CSC groups with regard to server virtualization & consolidation technologies.• Design, engineer and manage global solutions based on CSC Global Standards and best practices.• Provide proactive technical evaluation and assessment of server virtualization & consolidation technologies for use by CSC.• Collaborate with CSC groups and organisations to facilitate CSC Global Standards and provide advice and recommendation on server virtualization and consolidation technologies.• Work with Citrix to develop the standards for XenServer within CSC and with Microsoft to create a standard for Hyper-V.

I have been move to Chicago, USA, to work on the SEAR transformation project. My responsibilities include moving the servers from the customer’s site to the new data centre in Chicago. While we are moving the servers we are also upgrading any NT 4 servers to Windows 2003. Where possible we are moving all servers to a VMWare environment on IBM blade servers to take advantage of the new technology. I have also helped to develop a Patch Management solution with in the Sears account including the deployment of HFNetChkPro v5. While I have been in Chicago I have attended a course on VMware ESX server to learn this new technology, I was also part of a two man team that built the new VMware farm for Sears. My main responsibility now is to support the ESX servers and virtual servers, deploying new virtual servers on a regular basis when required.

Originally employed as a desktop support analyst I have now moved in to UN1TY support at Westlakes. In my time at UN1TY I have moved to Senior Technician and Deputy Team Leader rolls.Under my Senior Technician role I provide 3rd line support for the rest of the team with in UN1TY this maybe 2nd line support engineers or helpdesk engineers. I also manage the technical side of any new service that is transitioned into UN1TY. I write all technical documentation and working instructions for the 2nd line team. I have been heavily involved in the Windows XP pilot rollout at Sellafield where I have started to write work instructions for 1st and 2nd line engineers. I have also be closely involved in the rollout of CA’s TNG software to over 10000 PC’s on the BNFL network, currently I am supporting over 20 RRS servers on the network. I have just started to get involved in the support of Windows 2000 servers for the new version of TNG which is being used to support the Windows XP rollout.