Dale Cass, Pmp®, Clssbb®, Csm®, Prosci® Email & Phone Number

Bellevue, Washington, United States

Supporting Continuous Improvement and Product Lifecycle Management efforts for the TCG Organization.

Continuous Improvement Professional AWARD WINNER - 2024

Renton, Washington, United States

• SCOPE:Development and management of operational tools and processes supporting Consumer & Market Insights Team (Analytics and Research), coordinating portfolio management of strategic research responsibilities within.
• Fostered process improvement and strengthened communcation lines between Creative Studios (Product Desgin Teams), Operational Teams, and Business Partners.
• Implemented multi-faceted Asana operational workflow and project management system for portfolio management and improvised visibility, task-level execution, and measurement for KPI and metric tracking.
• Served as Subject Matter Expert (SME) for key product development with strategic Creative Studio (Product Design) initiative.
• Designed and implemented customized hybrid capacity model, leveraging weighted hours structure based on status / project unit measurements with virtual Kanban utility.
• Created dynamic Program Calendar and Roadmap for internal workload management and stakeholder / leadership visibility.

Seattle, Washington, United States

• SCOPE: Serve as Omni-Channel Product Lifecycle Management Subject Matter Expert (SME). Design, implement, and improve new and existing growth initiatives supporting Alternative Business Models / Non-Merch, Consignment.
• Executed multiple cross-functional project management initiatives, fostering continuous improvement in business processes for eCommerce / Direct channel and revenue growth, by adapting Brick & Mortar processes to.
• Overhauled the Fine Jewelry Consignment program, enhancing sales growth and operational effectiveness.
• Leveraged creativity, business process development, and Knowledge Management System (KMS) development for scalable growth, business continuity, and process improvements / standardization.
• Optimized KPI tracking, analytics, dashboards, and ad-hoc reporting, to enhance overall efficiency and support informed decision-making for key stakeholders.

Seattle, Washington, United States

• SCOPE:Lead 16 cross-functional teams, fostering collaborative relationships, providing leadership development coaching, and overseeing program management for 100+ team members. Core Teams: Competitive Intelligence.
• Served as Business Product Owner / Subject Matter Expert (SME) of PIM (MDM), DAM, PKMS, CRM, POMS, CSO Web, and more.
• Formulated business solutions for inventory management, shrinkage reduction, Photo Unit PO management, and strategic planning for Merchant and Supply Chain partners, resulting in a 20% improvement in KPI performance.
• Successfully restructured and redesigned internal workloads and workflows as well as staffing support to accommodate evolving changes on all teams over 5 years, while meeting or exceeding KPIs.
• Increased retail sales by pioneering and managing the Special Orders and Deposits program, enabling the sale of customized Made-To-Measure (MTM) apparel and facilitating the acceptance of customer deposits.
• Achieved a company cost savings of $500K while supporting $1B in sales through Centralized Drop Ship Team creation.

Seattle, Washington, United States

• SCOPE:Develop a dynamic business operations team comprising 300+ employees with a $14M+ annual budget. Lead 27 unique functional teams through organizational design, change management, and servant leadership.
• Crafted agile business intelligence frameworks to enhance data analytics, reporting, and problem-solving capabilities. Created the Business Intelligence Team later evolving into Analytics Reporting and Technical Team.
• Created Recalled Items process for legal and stores, significantly enhancing the customer experience.
• Optimized program management for precise KPI tracking, seamless business process continuity, strategic alignment, SLA delivery, and data integrity by leveraging Oracle enterprise software.
• Championed IT leadership development initiatives for business analysts, fostering improved staffing and workforce planning aka. Business Analyst Shared Services (BASS) program.
• Helped develop the Corporate Inventory Control Team, spearheading successful global inventory management initiatives across the US, Canada, and Puerto Rico.

Bachelor Of Science - Bs, Business Adminstration, Award Of Excellence (2020) - College Of Business

Master Of Business Administration - Mba Certificate, Organizational Behavior Studies