Dale Clifford

Dale Clifford Email and Phone Number

Associate @ The Bridge International
Melbourne, VIC, AU
Dale Clifford's Location
Greater Melbourne Area, Australia
Dale Clifford's Contact Details

Dale Clifford personal email

n/a
About Dale Clifford

Hi I’m Dale, an innovation expert! I’m part of the team at The Bridge International and CXO2, and we are customer obsessed! We’ve been managers and leaders in some of Australia’s largest organisations, so we have deep experience across a broad range of industries and disciplines.We work with businesses to uncover opportunities to transform customer experience, improve operational performance, uplift employee engagement and much more.🦄 Reach out if you have a CX transformation challenge for us!My background is in Customer Experience Operations, Sales and Service Strategy, Human Centred Design and IT Governance. Ask me about:• Software procurement, design and implementation• Salesforce Sales/Service/Experience/Industries Cloud• Amazon Web Services, Amazon Connect• Industry-leading NPS and Customer Immersion programs• Human-Centred Design practice and facilitation• Security Uplift, Identity Access and Attack Preventation• Web Traffic Optimisation, Content Delivery Networks• UI/UX/ML techniques to drive measurable commercial uplift • Commercial relationships with 200+ SaaS vendors• Lean Six Sigma, enabling scalable, automated processes• End-to-end process engineering, maturity models and capability• Quality assurance, voice analytics and customer insights• Business consulting for managing multifunctional teams• Change and organisational engagement programs• Mentoring future leaders through industry programs• Supplier and vendor relationship management• Partnership and performance management• Legislative and regulatory reviews, impact assessments• IT Governance, auditing controls, stabilisation, scalability

Dale Clifford's Current Company Details
The Bridge International

The Bridge International

View
Associate
Melbourne, VIC, AU
Website:
thebridgeinternational.com.au
Employees:
26
Dale Clifford Work Experience Details
  • The Bridge International
    Associate
    The Bridge International
    Melbourne, Vic, Au
    View
  • The Bridge International
    Senior Consultant
    The Bridge International Jul 2024 - Present
    Australia
    View
  • Cxo2
    Customer, Digital & Design
    Cxo2 Jul 2024 - Present
    Australia
    View
  • Agl Energy
    Innovation Manager
    Agl Energy Feb 2018 - Jun 2024
    Melbourne, Australia
    IT Capability & SystemsCustomer experienceMarketing and channelProduct developmentChange managementKnowledge managementProcess governanceInternal communicationsContinuous improvementLearning and development
    View
  • Iag
    Insights And Operations Manager
    Iag Oct 2013 - Feb 2018
    Melbourne, Australia
    Human Centred DesignUser ExperienceProcess GovernanceContinuous ImprovementQuality AssuranceCustomer InsightsSpeech AnalyticsChange ManagementKnowledge ManagementIntranet & CommunicationsTraining and DevelopmentPeople Leadership
    View
  • Origin Energy
    Knowledge Manager
    Origin Energy Mar 2008 - Oct 2013
    Melbourne, Australia
    Internal CommunicationsKnowledge ManagementProcess OptimisationContinuous ImprovementQuality Assurance
    View
  • Energex
    Process Governance
    Energex Dec 2006 - Apr 2008
    Brisbane, Australia
    View
  • Dhl
    Key Account Management
    Dhl Sep 2003 - Dec 2006
    Brisbane, Australia
    View

Dale Clifford Skills

Knowledge Management Process Improvement Information Architecture Usability Business Process Improvement Customer Experience Intranet Contact Centers Software Documentation Web Development Web 2.0 Business Analysis Business Transformation Change Management Stakeholder Management Project Delivery Sharepoint Internal Communications Personal Insurance Natural Gas Electricity Markets Quality Auditing Six Sigma Javascript Jquery Css3 Html 5 Knowledge Based Systems Contact Centre Technology Collaboration Solutions Wiki Development Web Based Media Photoshop User Experience Design Web Design Web Hosting Domain Names Copywriting Php Tesol Apple Developer Wordpress Mysql Instructional Design Customer Service Project Management Team Leadership Program Management Management Leadership

Dale Clifford Education Details

  • Aj & Smart, Berlin
    Aj & Smart, Berlin
    Hcd Design Sprint Facilitation
  • Luma Institute
    Luma Institute
    Customer Service Management
  • Australian Society For Quality
    Australian Society For Quality
    Business Administration And Management, General
  • Curtin University Of Technology
    Curtin University Of Technology
    Internet Communications
    View
  • Aegis Global
    Aegis Global
    Customer Service Support/Call Center/Teleservice Operation
  • Segla International
    Segla International
    Business Administration And Management, General
  • Brisbane North Institute Of Tafe
    Brisbane North Institute Of Tafe
    Education
  • Brisbane North Institute Of Tafe
    Brisbane North Institute Of Tafe
    Education
  • University Of The Sunshine Coast
    University Of The Sunshine Coast
    Distinction
    View
  • Matthew Flinders Anglican College
    Matthew Flinders Anglican College
    Business Communication And Technologies
  • Curtin University
    Curtin University
    View

Frequently Asked Questions about Dale Clifford

What company does Dale Clifford work for?

Dale Clifford works for The Bridge International

What is Dale Clifford's role at the current company?

Dale Clifford's current role is Associate.

What is Dale Clifford's email address?

Dale Clifford's email address is da****@****.com.au

What schools did Dale Clifford attend?

Dale Clifford attended Aj & Smart, Berlin, Luma Institute, Australian Society For Quality, Curtin University Of Technology, Aegis Global, Segla International, Brisbane North Institute Of Tafe, Brisbane North Institute Of Tafe, University Of The Sunshine Coast, Matthew Flinders Anglican College, Curtin University.

What skills is Dale Clifford known for?

Dale Clifford has skills like Knowledge Management, Process Improvement, Information Architecture, Usability, Business Process Improvement, Customer Experience, Intranet, Contact Centers, Software Documentation, Web Development, Web 2.0, Business Analysis.

Who are Dale Clifford's colleagues?

Dale Clifford's colleagues are Hayden Blaskett, Holly Jonas, Benjamin Coleman, Hayden Blaskett, Paul Thatcher, Stuart Brown, Maria De Fina Stavrinides.

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