Dale Coombes Email & Phone Number

Melbourne, VIC, AU

Victoria, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Responsible for sales and service performance and growth of the life insurance vertical. This includes continuous improvement of the sales strategy, recruitment, training and development, coaching and mentoring, partner and stakeholder relationship management, budget forecasting and planning and navigating one of the most regulated industries in Australia.

Sydney, Australia

Responsible for the operational and sales performance of the Au and NZ contact centre teams. This included workforce planning and management, training and development, IT, payroll, outbound dialler management, sales scripting, quality assurance, operational performance, people management, financial performance, optimisation and continuous improvement.

Sydney, Australia

Engaged as a consultant for the development of a target operating model to be implemented in a large scale call centre. This included assessment of existing activities and processes, build front line leader operating rhythm framework, develop training scenarios and case studies, creation of coaching documentation and tools, salary bench-marking, design of.

Australia

Sydney, Australia

Development and implementation of the NSW Crownbet operation. Accountable for financial and operational performance (forecast, P&L, OpEx budget), Board and executive level reporting, design and implementation of sales and marketing strategy, design of commission and reward and recognition schemes, recruitment and selection, technology implementation.

Sydney, Australia

Optimise sales and service strategy. Responsible for the performance of the sales function across the business. This included day to day operational management, process optimisation, design and implementation of reward and recognition scheme, sales scripting, interdepartmental communication and synergy, people leadership, service centre diagnostic.

Sydney, Australia

Responsible for the operational and sales performance of the 24 hour direct marketing contact centre team. This includes workforce planning and management, training and development, IT, payroll, outbound dialer management, sales scripting, quality assurance, operational performance, people management, financial performance, optimisation and continuous.

Sydney, Australia

Implementation and operational management of a B2B Contact Centre for the Universal Music client. This included day to day operational delivery, account management, people management, workforce planning, recruitment and selection and initial and ongoing training and development.

Sydney, Australia

Responsible for sales results and compliance of a team of 7 team leaders and up to 80 sales agents for the ING client at Salmat. This included development and delivery of initial and ongoing training, recruitment and selection, people management, quality assurance, sales script development, performance management and client management.