-Create various Reports and Dashboards in Salesforce showcasing KPI’s to track monthly and quarterly enterprise service metrics-Create and maintain users, groups, folders, reports, and dashboards on a daily basis within Business Objects platform to support 20+ departments in maximizing the utility of the reports-Coordinated with Employee Success and other cross-functional teams for data enrichment of 10k+ records using Excel/Google Sheet and Data Loader to improve data integrity-Created applications, dashboards, datasets and lenses on a daily basis in Einstein Analytics/Wave Analytics application within Salesforce (CRM) to support the whole organization visualize metrics.-Created various presentations decks for internal quarterly and monthly service reviews to leadership and cross-functional teams as well as external presentations, one of which was presented to an audience of 200+ at Dreamforce 2018.-Troubleshoot reports and application issues in Salesforce (CRM) and Business Objects Web Intelligence platform-Built robust documentation for common issues providing a self-service support channel for end-users.-Used Zabbix to help proactively monitor the health of workday systems-Use Visio, Word and Google Suite to create documentation of new and revised departmental procedures for Business Objects and Einstein Analytics/Wave Analytics-Created Google Sites as a centralized repository for documents for the Business Intelligence platform, Einstien Analytics, and Workday-Managed SOX controls and Audits for Business Intelligence platforms

-Coordinated monthly Business Objects trainings to help educate over +150 business users on best practices to achieve desired results-Created an onboarding site for 3 teams to streamline access provisioning for new hires cutting the turnaround time from 3 weeks to 5 days-Create and maintain users, groups, folders, and dashboards on a daily basis within the Business Objects platform to support 10+ departments in maximizing the utility of the reports-Built robust documentation for common issues providing self-service support channel for end users.