● Led and developed greenfield team supporting all developer-facing features e.g. API, SSO, Webhooks, SFDC App● Created Dev Evangelist program to have “every team be an API team.” Scaled & tripled API volume during tenure● Set successful agile team culture based on "Shape Up"● Tech lead and creator of Partner Program; XFN API lead with eng, developers, and internal solutions architects

●Own platform for moderators to moderate all public Snap content; own roadmap and scale with a high growth content platform supporting constantly new features; React, Typescript, Go, Java●Focused on D&I hiring, mentoring, and continuous learning for our team through labs and processes; doubled team size, created onboarding programs, and personalized growth plans emphasizing continuous feedback● Focused on SLI/O through the creation of focused, monitoring dashboards and processes; held team game days

Founding engineer of the team. I dedicated my time at Zendesk to developing sophisticated abuse detection systems, recruiting and mentoring teammates, and creating relationships across the organization to keep Zendesk’s customers safe.● Worked with Product, Abuse Analysts, and engineering leads to define roadmaps to deter abuse. Highly involved at every level of planning including technical design, data gathering, and cross-functional stakeholder relationships. Abuse prevention is highly adversarial which meant we were very adaptive and data driven for roadmap decisions● Focused on D&I hiring, mentoring, and continuous learning for our team through labs and processes; doubled team size, created onboarding programs, and personalized growth plans emphasizing continuous feedback● Helped respond to many important security incidents during our on call program as a trust and safety lead● Focused on SLI/O through the creation of focused, monitoring dashboards and processes; held team game days● Created features modifying customer settings to protect them from vulnerabilities and oversaw complex rolloutsto a large set of diverse enterprise customers; e.g. removing ticket placeholders in certain situations● Worked with cross-functional team of Data Science, ML Eng, and analysts to replace third party ML contentscanning system and built out a machine learning pipeline utilizing a Tensorflow 2.0 ML model hosted on Sagemaker, with an in house labelling and deployment system for Guide; leading to a 100% increase in reducing false negatives with no change in false positives and a 75% reduction in latency● Helped develop kafka streaming platform utilizing Scala and Apache Flink for security monitoring and ETL● Managed vendor relationships as well as owned bot management and abuse prevention rate limiting rules

- Worked closely with cross functional teams and stakeholders to develop the MVP of Sunshine Custom Objects (https://develop.zendesk.com/hc/en-us/articles/360001069987-Getting-started-with-Sunshine-custom-objects)- Evaluated new tooling, specifications, and processes for API development via an internal Tech Review- Developed security features guaranteeing Zendesk would use oauth over cookie authentication in Rails

● Tutored for Gary Gillespie: Data Structures and OOP - C++, C, Java (CSE 12/15L, CSE 110, CSE 8A)● Help students understand fundamental programming concepts; grade assignments and exams

● Provided installation and troubleshooting of IT components including a remote desktop management platform● Pressured time-sensitive problem solving skills stemming from an attention to detail● Handled administrative duties and trained new employees for the Master of Advanced Studies Program

● Managed the engineering team at Earth lab, a 4 acre dynamic outdoor lab partnered with San Diego Unified School District and Groundwork San Diego-Chollas Creek,a non-profit environmental organization.o Create engaging electronic projects and lesson planso Inspired low-income school students to pursue STEM in school with our projects and lessonso Awarded over $2,000 in grants, Received special mention by former President Bill Clinton

● Design and develop new API’s in PHP to support new device-server backend features to 100’s of Sony’s internet connected Smart-TV and Blu-ray devices● Optimize the back-end SQL logic of an internal website making query and http request execution 10x faster● Develop automated testing suites for several internal applications using Junit, Selenium, and Jenkins

●Developed analytical tools to quantify the fast growing software company.o Created prediction algorithms in SQL that paces site traffic throughout the day via live datao Wrote algorithmic scripts to auto generate site content leading to over $100K in weekly savingso Analyzed multivariate tests on the site using ad-hoc SQL.o Created stored procedures and functions to simplify code and optimize query execution.

- Started a company to help children learn effectively via identifying how they learn, and then teaching them to focus their abilities in a way that increases the efficiency of their learning.- Students showed a very sharp improvement in academic performance.- Service expanded to over nine students at once, prompting the hire of 3 tutors who I trained in my pedagogical approach.- Created a website - Executed a social marketing campaign via Facebook

• Worked as an accounting assistant intern in the Accounts Payable Departmento Maintained and compiled records of various invoices in Oracle accounts payable softwareo Sorted and filed large volumes of confidential paperso Handled client relations, contacting, confirming, and correcting invoice and out voice amounts.