Daleena Wright Email & Phone Number

Lansing, MI, US

As a client services rep with PCG, I am responsible for attending to client needs via email, phone and Zendesk. I troubleshoot our software and implement new updates to it as well. It is a unique opportunity to utilize my client management knowledge and customer service background, while honing my technical skills.

San Francisco Bay Area

I am a singer and I write songs for myself and other artists.

Lansing, Michigan, United States

• Prepared and distributed billing to clients
• Provided information and responded to inquiries from clients
• Created reports based on client billing and bank data
• Documented incoming wire transfers
• Provided documentation to management upon request
• Completed all trainings assigned to me

Lansing, Michigan, United States

• Perform daily customer transactions (review customer checks and deposit transactions for accuracy)
• Accept payments for loans and bank credit cards
• Complete research projects related to customer account inquiries, transactional disputes, timeline for check clearances, locateand provide check images and provide upon request
• Identify sales opportunities citing features and benefits of all products
• Ensure quality assurance for wire transfers, dual control processes and security tools for emergency preparedness

• Collaborated with Founder to create social media strategy and marketing plans for creative releases
• Managed all incoming performance, public speaking, and public appearance inquiries for Founder
• Lead all internal communications for team
• Project management for all creative projects from start to finish

Remote

• Received incoming calls from customers who are inquiring about reservations
• Provided excellent customer service following all script requirements
• Applied soft sales approach during all transactions to maximize customer purchase potential
• Answered all questions regarding locations, purchasing options, rates and branch policies
• Securely entered customer information into company systems
• Learned and implement to new policies/systems as needed

Vallejo, California

I was responsible for managing a team of up to 20 employees through scheduling and task delegation. I also handled stocking and inventory as well as bank deposits and general cash handling. I make a great Carmel Macchiato as well.