iScout is an online management software, with native mobile apps, designed to improve safety, quality and performance by strategically ensuring the integrity of employees, equipment and processes. A subscription based SaaS (Software as a Service), iScout is an affordable, customizable, and easy to use program that can manage training, equipment, electronic reporting, access to resources and more.

In my role as a Manager with Select's Training & Development team, I work to support our field operations teams by creating, deploying, and facilitating training content and classes all over the country. Along with our Sr. Training Manager, I plan and coordinate a wide range of leadership development training classes and host them in our markets in the field.I am the primary administrator of our online business management tool called iScout. iScout is a comprehensive online and mobile platform to create and deliver training content, field reporting, equipment management, storage and access of company resources, and behavior bases safety management. In this role, I provide support to executive leadership and field management teams to ensure they have communication from all employees, along with creating new training content covering a wide range of topics, such as HSE, HR, Field Operations, and Financial Services.

• Lead HSE (Health, Safety & Environment) team to support field service yards all over the Mid-Con region for leading oil & gas service company by providing employee training, communication of safety initiatives and incident investigation. Certified as an Instructor for SafeLandUSA class thru ETC, CPR & First Aid for Adults, Smith System Driver Training, Heavy Equipment Operator Training thru Hertz Equipment Rentals, H2S Annual Certification ANSI Z390 course. Conducted New Hire Orientation for all new employees to discuss company information and SafeLandUSA safety orientation as well as monthly safety trainings covering a variety of topics. Also conducted regular CPR, Smith System Driving, Heavy Equipment, H2S Certification and ATV Awareness training for employees.• Conducted thorough investigations into all incidents involving employee injuries and accidents as well as motor vehicle or equipment damages. Learned process of Cause Analysis Reporting thru ThinkReliability to uncover the “whys” behind an incident occurring, creating valuable solutions to minimize the risk of that incident occurring again and following thru with those solutions.• Worked closely with Field Operations team to support and observe employee behavior in the field by conducting daily internal audits of active work and reporting findings back to all levels of the company. These internal audits are focused on Safety, Environmental and Operational goals of each job and provided photos of equipment and employees.

Responsible for leading a sales staff of 4-6 Account Executives, working with local businesses to advertise their company with IneedTHIS.com, a division of Griffin Communications. In charge of increasing sales and maintaining customer loyalty by uncovering customer needs and providing solutions to meet those needs. Provided coaching and feedback to Account Executives by going on sales calls and observing interactions.

Responsible for managing and supporting agent accounts by developing business/sales plans and strategies, communicating sales goals and productivity expectations and tracking agent productivity in order to provide coaching and feedback to agents. Build strong personal and business relationships with co-ops, associates, and agents. Making store visits to agent locations for inspection of store operations, recognizing high performing agents, assessing and making recommendations for low performing agents and monitoring agent budgets.Provide agent customer service by visiting agent locations, assisting with problem troubleshooting and resolution activities, following up with customers regarding their requests and providing feedback to agents on final resolutions. Disseminating all information to agents regarding price plans, trends, product changes, promotions, and supply updates. Provide agent education and development by assessing training needs and requirements, coordinating training events, conducting agent training focusing on selling skills, positioning products/services, customer experience, and new hire learning. Observing agents' skills and providing feedback and coaching on a timely basis. Responsible for agent promotional activities by working with agents to develop advertisements and strategies, informing agents of U.S. Cellular advertising protocol, monitoring agent advertisements to ensure consistency with pre-approval process, reviewing and submitting advertisement claims, and providing merchandising materials to agents.

Provide leadership and coaching to retail sales staff on selling skills, company policies and practices, performance management and career development. Responsible for retail sales scheduling, budget forecasting and sales reporting.Responsible for driving the achievement of store sales targets which include new customer acquisitions, contract renewals, sale of essentials, and sale of vertical features on a weekly and monthly basis while achieving the highest level of customer satisfaction.Responsible for ensuring operations control standards are met regarding the opening, closing, and operating of the retail facility, including cash handling, payment receipt, and deposits.Participate in marketing efforts to solicit new business, including outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store location. Set goals and then inspire associate participation in these programs to ensure goal achievement.

Achieved and surpassed individual sales targets for new customer acquisitions, sale of essentials, and vertical features on a monthly basis while striving for the highest level of customer satisfaction.Assisted potential and existing customers in the purchase of phone equipment and service. Marketed store in a variety of ways to generate traffic and new customers.Responsible for opening, closing and operating retail facility. Performed cash counts and nightly cash deposits. Assisted in maintaining a presentable store appearance.Price and Presentation Team Leader, Target July 2003-June 2004Worked with the total store team to drive sales by planning, scheduling, and completing all transitions, revisions, and adjacency sets on time. Delivered a clean, safe, and easy-to-shop store by following company guidelines for presenting clearance merchandise and displaying signs and labels.Followed the company Department-by-Day to schedule to complete price changes; assigning and prioritizing daily price change work for the team.Ensured guests receive the current, accurate price for all items in the store by completing price changes on time.Supervised, coached, and trained team members to achieve pricing, presentation, signing and productivity goals.