Dale Peltier Email & Phone Number

Troy, Michigan

• Responsible for managing and executing the vulnerability management process including remediation efforts and the creation of scans within Nessus and Qualys per CIS, DISA STIG, FISMA, and PCI DSS compliance standards for multiple enterprise customer. This includes both internal and external vulnerabilities. • Evaluated and verified accuracy of client’s scope, which included assessing the accuracy of the scans, network segments covered, scoring the security posture of endpoints, and providing detailed risk assessments of the environment.• Lead client discussions regarding vulnerability risk assessments including Zero Day attack communications, time to resolution discussions, and vulnerability priority within client’s environment. • Provide best practices and recommendations for clients under the guidelines of NIST for their System Security Plans including but not limited to, Access Control (Account Management, Wireless Access, Remote Access, Session Locks and Session Terminations), Incident Response (Incident Handling, Monitoring, and Reporting), and Risk Assessment (Vulnerability).• Audit client environments to evaluate the effectiveness of internal controls regarding the IT security posture such as Monthly AV and Patch Management, Quarterly Cryptographic Key Check, and CHD Retention. • Responsible for creating and implementing security policies, procedures, and system hardening standards across a multitude of endpoints, including but not limited to all windows server and workstation OS’s, ESXi and HyperV hypervisors and hosts, linux based operating systems such as Red Hat, Centos, and Ubuntu, and bare metal bios and software, for enterprise clients.• Responsible for selecting, implementing, and then managing numerous software and hardware solutions, including Endpoint security, AV, SIEM, patching, scanning, virtualization and Backup solutions.

Troy, Michigan

• Accountable for patch management design and execution efforts for client environments including the implementation of complex Group policy frameworks, first and 3rd party patch management solutions and schedules, and maintaining the enterprise environments policies and procedures.• Managed conversion from Multi-site Ontario systems legacy GC Dialer to Multi-site Contact Savvy Dialer platform.• Managed conversion from hosted LiveVox dialing platform, to hosted DialConnect platform, and a premise DialConect dialing platform• Highly automated a client’s reporting environment, reducing the daily amount of effort from between 4-5 hours per day of FTE time to 1-2 hours.• Implemented multiple inbound IVR solutions for clients, which involved rewriting call flows for dozens of Toll Free routes, procuring and implementing professional voice talent in lieu of in house recordings, and coordinating RespOrg between carriers to centralize all inbound traffic.

Warren, Michigan

• Implementation lead for two complete Dialer environments. Completed the installation of a domestic and offshore Noble Systems Dialer, IVR, call recording, and call monitoring solution over an aggressive 5 week timeframe.• Implement Voice Over IP solution for daily agent connectivity across 8 call centers as a cost savings replacement to traditional PSTN connectivity.• Manage and maintain rolling 13 month uptime average of 99.745% on two blended dialers, supporting 4220 channels; including 2161 outbound dialing channels, 207 inbound channels and 660 VoIP SIP channels, enabling over 132 million outbound dials and 2.5 million inbound calls through 2009.• Create Non-Talk reporting to identify Account Representative loss of efficiency while in a Predictive or Progressive state, identifying behavioral opportunities to correct, in an effort to increase Call Center standardized metrics.• Manage and maintain 13 month uptime average of 99.899% on four outbound IVR’s, supporting 721 outbound IVR channels, enabling an annual peak in excess of 200m dials.• Manage the development, implementation and training of an End-User Dialer Software tool used to facilitate outbound and inbound dialing in a non-integrated Collection environment.• Manage weekly Telecommunication vendor meetings with vendor Technical Account Managers, Telecommunication and System Administration Support staff to improve Issue Resolution to an annual average of 4 days per investigation.• Active participation in client selection, campaign creation and campaign management, resulting in a reduction of quarterly impairments by $6 million for the 7 consecutive quarters involved.• Maintain over 1,000 Collector profiles, enabling two blended inbound and outbound dialing environments via ANI and DNIS routing.

Warren, Michigan

• Creation and implementation of daily Infrastructure Dashboard used to track and effectively manage key system hardware uptime, outbound dialing telephone expense and Collector performance used on the organization intranet page.• Manage ASP campaign lifecycle including inventory selection, database query, campaign upload, manage campaign progress, import completed campaign results to host database, provide summary and detail reporting results.