Dalel Mharbi Email & Phone Number

Winnipeg, Manitoba, Canada

• Developing and implementing strategies to improve airport performance and customer satisfaction.
• Providing leadership, guidance, and support to ASP staff, fostering a positive work environment, and promoting teamwork, professionalism, and excellence in service delivery.
• Utilizing data analytics and reporting tools to analyze operational performance metrics and make data-driven decisions to improve efficiency and effectiveness.
• Resolving operational issues and addressing customer concerns to enhance passenger experience.

Canada

• Cultivating and nurturing a robust client relationship through transparent communication and a profound understanding of their needs.
• Collaborating closely with clients to assess their requirements and delivering customized solutions that contribute to an enhancement in overall customer satisfaction.
• Building operational systems tailored to distinct roles within the airport portfolio.
• Creating Key Performance Indicators (KPIs) aligned with client needs, incorporating identifiable and measurable standards.
• Supervising and managing two teams, offering necessary support and training.
• Developing Standard Operating Procedures (SOPs).

Canada

• Assist in the training of new team members by sharing expertise and providing guidance on procedures and customer service standards.
• Coordinate with team members to ensure a seamless workflow and address any challenges that arise.
• Take a lead role in resolving complex or escalated issues, working closely with team members to find effective solutions.
• Keep team members informed about relevant updates, changes, or new procedures.

Winnipeg, Manitoba, Canada

• Managed customer complaints efficiently across diverse communication channels, ensuring rapid resolution and fostering trust and loyalty among clients.
• Personally clarified customer queries via phone and in-person interactions, contributing to overall customer satisfaction and happiness.
• Welcomed and greeted customers, actively facilitating their service needs.

United Arab Emirates

• Responding promptly to customer calls and emails.
• Handling customer inquiries and providing accurate information.
• Researching information using available resources.
• Effectively managing and resolving customer complaints.
• Furnishing customers with detailed product and service information.
• Inputting new customer data and updating existing records.

Nabeul Governorate, Tunisia

• Conducting employee training sessions on current and new functions to ensure adherence to quality standards.
• Supervising and overseeing employee work to maintain and meet established quality standards.
• Developing technical sheets for all manufactured products, including manufacturing cycle time, raw material consumption, and cost of manufacturing.
• Planning and scheduling for the introduction of new products.
• Creating identification sheets for products, including images, measurements, and weights.
• Monitoring products throughout the production cycle, tracking the number of pieces to be manufactured, pieces produced, pieces repaired, and defective pieces.

Grombelia, Tunis.

1 month training at SIAME Grombelia (Société Industrielle d’Appareillage et Matériels Electriques).

Diploma, Industrial Maintenance Management

Baccalaureate In Technical Sciences, Baccalaureate In Technical Sciences