General Manager offering more than 20 years of progressive experience leading multimillion-dollar service organizations. Demonstrated success delivering world-class service solutions building profitable customer relationships, and generating top satisfaction ratings. Capable of leveraging customer service acumen in a business-to-business or business-to-consumer environment. Superb understanding of P&L management, strategic and financial planning, cost avoidance, and service efficiency. Proven track record pioneering and managing improvement initiatives, including sales programs, new market and service package launches, and quality control measures. Manage and modified quality program to achieve calibration laboratory ISO/IEC 17025 accreditation.Specialties: Core CompetenciesService Strategy • Customer Satisfaction • Relationship Building • Regional / Area ManagementStrategic Planning / Financial Planning • Profit / Loss (P&L) • Quality Assurance / Quality ControlCost Avoidance • New Business Development • Sales Programs • Account ManagementContract Negotiation • Team Management • Recruiting & Hiring • Professional Development
Listed skills include Management, Instrumentation, Crm, Testing, and 21 others.