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@customerdirect.com
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4 phones found area 636 and 314
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Dale Mcmanness is listed as Chief Operating Officer at Customer Direct at Customer Direct, a company with 220 employees, based in Greater St. Louis, United States, United States. AeroLeads shows a work email signal at customerdirect.com, phone signal with area code 636, 314, and a matched LinkedIn profile for Dale Mcmanness.
Dale Mcmanness previously worked as Chief Operating Officer at Customer Direct and Vice President of Contact Center Operations at Customer Direct. Dale Mcmanness holds B.A., Computer Science from University Of Missouri-Saint Louis.
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AeroLeads found 1 current-domain work email signal for Dale Mcmanness. Compare company email patterns before reaching out.
My professional experience spanning 15 years of multi-level responsibility has been dominated by the implementation and use of cutting-edge call center technology such as NICE (call quality monitoring), CMS (call statistics), Verint (workforce management), Aspect (telecommunications) and Pipkins (workforce management). I possess the confidence and expertise needed to face the toughest leadership challenges and have a proven track record as a solid achiever. Notable career accomplishments/experience includes the following: ________________________________________• Implemented sales initiatives designed to drive improvements in Conversion rate, AOV, UPT (units per transaction) and RPC (Revenue per call). Increased center RPC by over $5 per call, which generated over $150,000 per month in additional revenue.• Developed resolution line call type tracking tool to identify process/training improvement opportunities as well as associate coaching opportunities. Reduced inbound call volume to the resolution team by 30% over a 6-month period. • Implemented efficiency/accuracy standards for the Quality Analysts, which led to a 100% increase in the quantity of inbound calls monitored by the team.• Streamlined direct ship customer service operations, which allowed the department to reduce its annual budget by $50,000.• Project Manager for contact center IT service requests. Worked directly with the IT department to manage open service requests. Was responsible for prioritization of requests and development of training documentation for project go-live.
Listed skills include Leadership, Workforce Management, Management, Call Centers, and 33 others.
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A career timeline built from the work history available for this profile.
Greater St. Louis Area
The Chief Operating Officer serves as the owner of all aspects of Customer Service & Experience, System Administration and Business Development within Customer Direct. The Chief Operating Officer will ensure that the day to day operations of the Customer Direct Contact Center are being performed to client and ownership expectations. The COO will be.
Saint Louis, Missouri
The Vice President of Operations serves as the owner of all aspects of the operational floor within Customer Direct. With a team of Operational Managers and Systems Administrators, the Vice President of Operations will ensure that the day to day functions of the Customer Direct Contact Center are being performed to client and ownership expectations. The.
Greater St. Louis Area
The Director of Operations serves as the owner of all aspects of the operational floor within Customer Direct. With a team of Operational Managers, the Director of Operations will ensure that the day to day functions of the Customer Direct Contact Center are being performed to client and ownership expectations by the team of Specialists. The Director’s.
Responsible for the operations of Fifth Gear’s Contact Centers, including meeting and setting customer service targets and planning areas of improvement and development. Work closely with Business Services and Client Success to deliver a superiority brand experience to our customers.The Director of Contact Centers has direct leadership responsibilities in.
Responsible for the daily operations of Fifth Gear’s Contact Centers, including meeting and setting customer service targets and planning areas of improvement or development. Responsibilities include Workforce Management (Forecasting/Scheduling, Real-time Analysts) and Quality Assurance/Training Depts.
Led the transition of the Home Depot General Merchandise line of business into the Saint Louis contact center.Led a team of over 100 Customer Service Associates, 12 Resolution Associates, 6 Customer Service Team leads, 5 Customer Service Supervisors and 1 Resolution Supervisor.Responsible for contact center operations, including the implementation and.
Managed a team 5 Customer Service Supervisors, overseeing 90 Customer Service Associates.Managed the Quality Assurance team, including the evaluation process for customer/agent interactions.System Administrator for NICE Perform quality management software. Developed and managed audio analysis rules for analyzing customer interactions.Implemented.
Managed the email customer service and reactive/proactive chat teams, consisting of 1 supervisor and 15 associates.Managed the Customer Support team (Customer Support Supervisor and 12 Customer Support Agents). The Support team processed orders that failed credit card authorization, partnered with vendors on direct ship customer service requests, managed.
Managed the email customer service and reactive/proactive chat teams, consisting of 1 supervisor and 15 associates.Managed a team of 5 real-time workforce management coordinators. Responsible for the management of inbound call allocation between in-source center and outsourcing partner to achieve KPI goals.Team was responsible for real-time monitoring of.
Supervised team of 15 email and reactive/proactive chat associates. Managed day-to-day productivity of team.Responsible for selection, termination, performance appraisal and professional development of subordinates.Led a team of 5 real-time workforce management coordinators
Other employees you can reach at customerdirect.com. View company contacts for 220 employees →
Javan Harvey
Colleague at Customer DirectFlorissant, Missouri, United States, United States
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Shontia Beasley
Colleague at Customer DirectLittle Rock, Arkansas, United States, United States
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Tracey Lyons
Colleague at Customer DirectSt Louis, Missouri, United States, United States
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Myriam Mikobi
Colleague at Customer DirectCity Of Johannesburg, Gauteng, South Africa, South Africa
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Carolyn Sawyer
Colleague at Customer DirectSpringfield, Illinois, United States, United States
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Jason Daunhauer
Colleague at Customer DirectLouisville, Kentucky, United States, United States
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Jafar Husain
Colleague at Customer DirectMumbai, Maharashtra, India, India
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Kristen Gillespie
Colleague at Customer DirectSt Louis, Missouri, United States, United States
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Lauren Hargrove
Colleague at Customer DirectSt Louis, Missouri, United States, United States
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Dominique Alexander
Colleague at Customer DirectSt Louis, Missouri, United States, United States
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Quick answers generated from the profile data available on this page.
Dale Mcmanness works for Customer Direct.
Dale Mcmanness is listed as Chief Operating Officer at Customer Direct at Customer Direct.
AeroLeads has found 1 work email signal at @customerdirect.com for Dale Mcmanness at Customer Direct.
AeroLeads has found 4 phone signal(s) with area code 636, 314 for Dale Mcmanness at Customer Direct.
Dale Mcmanness is based in Greater St. Louis, United States, United States while working with Customer Direct.
Dale Mcmanness has worked for Customer Direct, Fifth Gear, The Home Depot, and Knight'S Ltd.
Dale Mcmanness's colleagues at Customer Direct include Javan Harvey, Shontia Beasley, Tracey Lyons, Myriam Mikobi, and Carolyn Sawyer.
You can use AeroLeads to view verified contact signals for Dale Mcmanness at Customer Direct, including work email, phone, and LinkedIn data when available.
Dale Mcmanness holds B.A., Computer Science from University Of Missouri-Saint Louis.
Dale Mcmanness is listed with skills including Leadership, Workforce Management, Management, Call Centers, Customer Service, Strategic Planning, Contact Center Operations, and Team Building.
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