Dale Menko Email & Phone Number

Tampa/St. Petersburg, Florida Area

I am responsible for leading a significant portion of Government Affairs operations and actively develops, optimizes and leads department strategy, which includes efforts to maintain HealthPlan Services' and Issuer partners' compliance with Affordable Care Act regulations. I serve as a regulatory advisor, thought leader and influencer to both internal and external stakeholders. In this role, I represent and champion on behalf of HPS to Issuer counter-parts and external organizations and… Show more I am responsible for leading a significant portion of Government Affairs operations and actively develops, optimizes and leads department strategy, which includes efforts to maintain HealthPlan Services' and Issuer partners' compliance with Affordable Care Act regulations. I serve as a regulatory advisor, thought leader and influencer to both internal and external stakeholders. In this role, I represent and champion on behalf of HPS to Issuer counter-parts and external organizations and regulatory agencies (e.g., CMS, SBMs, AHIP, BCBSA). Show less

Tampa, Fl

My current role is one of the more satisfying positions I have held. The main goal I have is to assist and support in the monitoring, processing, and implementation of US Government regulations and acts in support of an all US flagged cargo vessels and ocean transportation services. This company mainly carries goods for the US military to multiple global locations, in support of the US military's current objectives. As part of this contract, I have the responsibility for ensuring our contracts… Show more My current role is one of the more satisfying positions I have held. The main goal I have is to assist and support in the monitoring, processing, and implementation of US Government regulations and acts in support of an all US flagged cargo vessels and ocean transportation services. This company mainly carries goods for the US military to multiple global locations, in support of the US military's current objectives. As part of this contract, I have the responsibility for ensuring our contracts and office adherence to all US Government regulations and labor laws for business transactions, are in line and compliant. This involves research, comparisons, and a knowledge of converting government regulations into understandable terms, and then applying those terms to our business without impacting company revenues. I've also been involved with the implementation of a Special Security Agreement and FOCI requirements per National Industrial Security Program and acting as liaison with Department of Defense Cyber Security Unit, helping to provide a stronger and safer network from hacking and security breeches. Working directly for the CFO and CEO, my position affords me the opportunity to continue to grow my managerial experiences, time management and critical thinking under pressures. Due to the nature of the work, I currently maintain a Department of Defense security clearance. As with previous roles, I again was able to act as an ISO 9001 and 14001 internal auditor. Show less

Atlanta, Ga

In my role here, my main priority was to provide effective and reliable first level support for systems users. This included both process, technical and software support. Additional, I served as point of contact when system impacts occur across regions. Part of my role included working jointly across regions with other managers and executives to arrive at systems decisions that affect the organization on a regional basis. I was able to capitalize on the experiences of working with individuals… Show more In my role here, my main priority was to provide effective and reliable first level support for systems users. This included both process, technical and software support. Additional, I served as point of contact when system impacts occur across regions. Part of my role included working jointly across regions with other managers and executives to arrive at systems decisions that affect the organization on a regional basis. I was able to capitalize on the experiences of working with individuals at a desk level, all the way up to Board of Director positions. The role was very project based, with regularly scheduled projects as well as short/long term projects, providing me with valuable experience in time management. Received Employee of the Year Award in 2011. Other tasks that I handled included ensuring compliance with the standard business processes are maintained, acting as ISO Internal Auditor for ISO 9001 and 14001 Quality and Environmental Management audits, and as an instructor, creating and conducting multiple training courses for new employees. With outstanding results from my training, I was sent abroad to conduct similar trainings for collegues in foreign nations, presenting me with additional challenges of instructing in a non-English environment. My previous work experience in foreign nations allowed me to be prepared and to excel in this project. Show less

Atlanta, Ga ; Norfolk,Va ; East Rutherford, Nj

As the process improvement manager of a large ocean cargo carrier, my main responsibility was to audit the phyiscal process in each regional location to ensure they matched the agreed upon processes/flow charts/and continuum of the company. I assisted directly Senior Executives in the development of central tools and reports in support of the Global and Corporate processes. One of my accomplishments involved design and implementing a regional Call Center and Interactive Voice Response Phone… Show more As the process improvement manager of a large ocean cargo carrier, my main responsibility was to audit the phyiscal process in each regional location to ensure they matched the agreed upon processes/flow charts/and continuum of the company. I assisted directly Senior Executives in the development of central tools and reports in support of the Global and Corporate processes. One of my accomplishments involved design and implementing a regional Call Center and Interactive Voice Response Phone System, which reduced the number of abandoned calls from 25% of total calls to less than 5% weekly. Other tasks I was involved in included acting as Project Manager for Installation Site Testing and Volume Production Environment on a new North American software program and a Project Manager for the development of a new organizational department, driven by a financial requirement to reduce outstanding revenue. I was able to reduce the total dollars outstanding over 60 days by 71% from $15 million to just over $500k. Finally, I acted as an ISO internal auditor performing bi-annual audits to maintain ISO 9001 certification. Show less

Sydney, Australia

As the manager, I was responsible for the day to day management of a project staff of 12 multi national individuals, for the provision of core technical support of a new global information system. My role was to ensured this global project met all release schedules to the highest company standard as well as the company’s strategic direction. To accomplish this goal, I was able to increased our analysis times from 4 hours to 2 hours using daily reporting tools, keeping the downtime of the new… Show more As the manager, I was responsible for the day to day management of a project staff of 12 multi national individuals, for the provision of core technical support of a new global information system. My role was to ensured this global project met all release schedules to the highest company standard as well as the company’s strategic direction. To accomplish this goal, I was able to increased our analysis times from 4 hours to 2 hours using daily reporting tools, keeping the downtime of the new project to a minimum and helping save lost revenues. Leading a multi national team, helped challenge my managerial skill set, not only acting as a manager, but understanding different culture aspects and personalities. Due to my skill set as a manager, I became a certified company instructor in multiple 2 week super user training courses for the new global system. Show less

London, Uk/ New Delhi, India

In this role, I led a project support group of 4 people, providing business expertise to technical project staff. I was responsible for coordinating functional requirements with business management staff and technical solutions with systems programming staff to determine the most cost effective solutions. During my time here, I designed multiple functioning reports to maintain the agreed correction times between the outside consulting company and the internal organizations. This resulted in the… Show more In this role, I led a project support group of 4 people, providing business expertise to technical project staff. I was responsible for coordinating functional requirements with business management staff and technical solutions with systems programming staff to determine the most cost effective solutions. During my time here, I designed multiple functioning reports to maintain the agreed correction times between the outside consulting company and the internal organizations. This resulted in the project remaining on schedule and within budget. Show less

Atlanta, Ga

Provided local, first level technical assistance to company staff of 450 as well as designed and taught various computer skills classes to increase end user computer literacy