Accomplished results driven IT Service and Project Manager. Adept at assessing needs, defining requirements and designing process and project solutions. Stakeholder relationship builder with focus on executing a clear vision on time and on budget. Proven track record of enhancing process efficiency and meeting rigorous project deadlines and customer expectations. Dedicated to continuous service improvement through controlled change.Core Competencies:Project Management - Certified PMP with ability to lead complex projects and service initiatives consisting of technical, operational and process teams. Service Management – Experience designing, delivering and supporting IT services aligned with the ITIL framework. Eleven years operational experience with ServiceNow ITSM system. Leadership – Experienced coaching and transactional leader who is a team builder able to teach, mentor and promote staff development while achieving specific organizational goals. Data Analysis – Persuasive decision maker able to cultivate a customer centric, data driven analysis of business conditions and present improvement alternatives. Communication - Well developed written, verbal and presentation communications skills.Budgeting & Finance - Effective operations manager with a record of meeting SLAs on time and budget.
Listed skills include Change Management, Project Management, Pmo, Business Analysis, and 15 others.