Dalena Do Email & Phone Number

South San Francisco, Ca, Us

United States

Supervised a diverse group of over 100 children aged 2 to 15, providing essential support to teachers in daily activities, including behavior management, art instruction, and the setup of engaging activities. Successfully led and monitored field trips, fostering both enjoyment and the development of essential life skills while maintaining a strong emphasis on safety.

San Mateo County, California, United States

-Implemented Individualized Education Programs (IEP) for 40+ students, following specific learning programs tailored to each student's needs, abilities, and goals -Implemented Behavior Intervention Plans (BIPs) to address behavioral challenges and goals through modeling and direct instruction-Conducted data collection and analysis for 10+ students related to elopement incidents and behavior management, accurately measuring the effectiveness of Behavior Intervention Plans (BIPs)-Supervised students during transitions, recess times, emergency drills, assemblies, and classroom activities ensuring a safe and orderly environment -Modeled proper and appropriate behavior for students, including encouraging social interactions and parallel play with friends-Assisted with bathroom routines and potty training, providing support to students in developing independence with hygiene and self-care

San Mateo County, California, United States

Delivered exceptional customer service across various roles, including cashier, box office personnel, food court attendant, and usher. Adapting seamlessly to the needs of the team, demonstrating flexibility and versatility in a range of responsibilities.

Supported project managers and executives by handling incoming and outgoing communications, scheduling appointments, document preparations, and providing translations ensuring timely and accurate coordination between various departments.

Daly City, California, United States

-Implemented effective stock control measures, including monitoring expiration dates, inventory rotation, and conducting regular inventory audits -Effectively communicated special dietary restrictions or requests to kitchen staff, ensuring accurate preparations tp customers preference-Maintained a clean and sanitary environment, adhering to industry standards, and ensuring a hygienic establishment for both customers and staff-Effectively addressed customer complaints and inquiries, promptly resolving issues and maintaining a high level of customer satisfaction

Daly City, California, United States

Daly City, California, United States

-Trained and instructed 5 new employees on restaurant practices, policies, and service standards, ensuring smooth onboarding-Managed the internal operations of the kitchen, ensuring efficient workflow, timely food preparation, and adherence to quality standard-Developed and maintained bi-weekly schedules, considering staff availability and accommodating time-off requests while ensuring optimal coverage -Processed the daily closing process and accurately distributed tips to the entire staff based on individual tip amounts and the number of hours worked, ensuring fair and accurate allocations

Organized multiple events with strong turnouts of 100+ attendees, while serving as a liaison and educator between parents, school staff, and local government officials, effectively bridging communication gaps and advocating for the needs and concerns of the youth in the community.

San Mateo, California, United States

Served as a floater depending on need, handling food preparations, customer service booths, concession stand operations, and serving guests.

Daly City, California, United States

Education record

High School Diploma

Activities and Societies: Track & Field, Cross Country, Sex Education Squad, Theatre Club, Future Business Leaders Of America (FBLA).