Dale Prentiss Email & Phone Number

Detroit, Mi, Us

Columbus, Ohio, United States

Client: Edward Jones – Enhanced the development of new branch scheduling tools by serving as UX consultant on an agile team, leading to a 25% increase in customer satisfaction and a 15% reduction in customer wait times.► Led comprehensive user research, heuristic analysis, and data collection for branch-facing web applications, to include product analysis, user interviews, and branch visits.► Employed AI tools to transform qualitative UX research workflow, reducing analysis timeframe by 50%.► Conducted in-depth journey-mapping exercises to document user flows, pain points, and discrete steps of legacy tools, providing actionable insights for usability improvements and streamlining workflows.► Single-handedly introduced, tested, and deployed in-app tools to produce an immediate 25% decrease in service line calls from branch users.► Conducted thorough peer reviews of React front-end development, ensuring usability and adherence to FW4 migration guidelines, reducing meeting time requirements by 40%.► Tools: Pendo, Figma, FigJam, Zoom, JIRA, Mural, QualtricsInternal Daugherty Project – Initiated research and design for an enterprise AI tool.► Researched and refined best-in-practice processes for ingesting enterprise data into large language model. ► Designed and user-tested prototype front-end interface.► Tools: Figma, FigJam, Zoom, JIRA, Mural, Gemini Pro AI

Farmington Hills, Michigan, United States

Overview – Delivered high-impact research products leading radically revised version of primary product.► Focused on enhancing overall usability, functionality, and strategic planning for future product development, resulting in 20% improved customer satisfaction and market competitiveness.► Led comprehensive competitive benchmarking initiatives, evaluating competitors’ features and functionalities; provided insights and recommendations to inform strategic planning and drive innovation in Cengage's digital product offerings.► Discovered, analyzed, measured, and reported out a new trend toward centralized instructional designers instead of faculty, realigning the company’s main sales and development target. ► Facilitated development of a fully LMS-embedded course kit by performing in-depth discovery research to enable streamlining and rapid enhancement of digital course offerings.► Tools: Eloqua, Ethnio, Microsoft Stream, Zoom, Dovetail, Lucidspark, Qualtrics, Microsoft Office Suite

Rochester, Michigan, United States

Overview – Professor-level instructor in the history department for 13 years.► Taught four annual courses using cutting-edge digital learning resources, resulting in a 25% increase in student engagement and a 15% improvement in course completion rates.► Leveraged state-of-the-art instructional techniques to provide comprehensive classroom and online instruction, fostering a dynamic learning environment and driving a 10% increase in student retention rates.► Incorporated student feedback to enhance course materials and delivery, resulting in a 20% increase in student satisfaction and improved learning outcomes.► Tools: Library Databases, Prezi, Canva, TopHat, Pathbrite, Moodle, and Digital Textbooks

Dallas, Texas, United States

Overview: Served as a research and instructional design consultant for 3 years.► Spearheaded the development of comprehensive HR training program and technical documentation for GlaxoSmithKline (GSK Pharmaceuticals).► Designed and presented new call center training in Malaysia, helping save GSK over $3 million through this offshore segment of HR operation.► Created documents forming the basis of Goodyear's new offshoring of HR operation in the Philippines, for a $1.3 million corporate saving.

Warren, Michigan, United States

Overview: Rehabilitated and managed an office of historians and archivists for a large federal agency► Wrote or edited and published historical products for the general public and specialists.► Interpreted input from scientists and engineers about ongoing projects.► Maintained a successful archive, publication, and commemoration program.► Efficiently managed the organization’s history program and archives.► Promoted and conducted a successful statewide 5-year World War II commemoration project. ► Received Highest Exceptional annual appraisals from the organization’s top executive group (Chief of Staff and Commanding General).

Doctor Of Philosophy In Us History

Fulbright Fellowship

Master Of Arts In Us History

Bachelor Of Arts With Highest Honors