Dale Sampson Email & Phone Number

Greater Houston

• Ensured seamless checkout process for customers at H-E-B, in the Greater Houston Area• Trained partners on company policies and procedures to enhance customer experience

Houston, Texas, United States

College Station, Texas, United States

San Antonio, Texas, United States

Management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, and Recreation. Laundry, Staff, AYS, and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.• Opens and closes Front Desk shifts / Housekeeping and ensures completion of assigned shift checklist and other duties.• Understands night audit procedures and is able to comprehend and utilize reports as necessary.• Runs and reviews critical information contained in room operations reports.• Supervises same-day selling procedures to maximize room revenue and property occupancy.• Verifies accuracy of room rates to maximize revenue opportunities• Uses budgets, operating statements, and payroll progress reports as needed to assist in the management of the Room Operations.• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.• Assists in the investigation of employee and guest accidents.• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences

San Antonio, Texas, United States

College Station, Texas, United States

College Station, Tx, United States

San Antonio, Texas

San Antonio, Texas

San Antonio, Tx, United States

San Antonio, Texas, United States

• Collect customer feedback and make process changes to provide and exceed customer satisfaction goals.• Make rational exceptions to accommodate customer requests. Promoted from Sales to Marriott Rewards in 90 days.• Address and provide accurate and appropriate information in response to customer inquiries in a timely manner.

• Handled all reservation requests, changes, and cancellations received by phone via reservation system.• Identified and explained special rates, cancellation policies, guest reservation needs, and appropriate room type.• Accommodated and documented guest special requests. Followed sales techniques to maximize revenue.• Identified, answered, and indicated special room reservation type, facilities, services, and room accommodations.

801 North Loop 1604 East, San Antonio, 78232

• Processed guest payments for room charges, additional services, and delivered requested items to guest rooms.• Answered questions about services, checkout times, the local community, and other matters of public interest.• Experienced in registering and checking in arriving hotel guests and providing excellent hotel concierge service.• Provided excellent customer service to visitors, assigned rooms, and directed them to appropriate guest rooms.

281 & Evans

• Trained 30 new employees quarterly. Cross-trained and provided back-up for customer service issues if needed.• Experienced in supervising fellow staff members during their training period and provided assessment on their skills.• Identified training needed while providing solutions. Regularly updated management on progress of the staff.

281 & Evans

• Expressed appreciation, performed cashier duties, and led in cleaning of work station and dining area.• Invited customers to return to the store, helped patrons, and provided a high level of customer service.

Bachelor Of Science - Bs, Agriculture Leadership With A Minor In Horticulture, Senior

Activities and Societies: MANRRS, CFFA TAMU Alumni Association.

Associate'S Degree, Agriculture, General

Activities and Societies: SGA, Lone Star Agriculture, Student Trustee for the Board of Trustees of the Alamo College District