A company in the travel industry, providing wholesale services in Israel and the UK.Responsibilities include:- Specifying the internal CRM system and working with 3rd party software house to deliver it- Managing 8 employees- Responsible for hiring and training of employees- Responsible for the business development activities into the Israeli market(Travel Agents segment)- Working with selected end clients – planning land arrangements, tours and hotels abroad- Overall responsibility for the day-to-day operations of the business- Managing ongoing working relationships with overseas suppliers- Online hotel bookings & worldwide tours- Creating, launching and developing new products and markets

Managing the Call Center Operations of US Airways [daily flights]Responsibilities included:- Day-to-day management of US Airways Call Centre Israel for their daily flights between Israeland the US- Recruitment and training of Call Center Reps- Back up support to the Sales team

Exclusive representation of Virgin Atlantic airline in IsraelResponsibilities included- Brand recognition and market penetration in Israel, from zero exposure and product awareness to a significant market share- Establishing a sales and ticketing call center in Israel from scratch- Identifying and establishing innovating pricing schemes for the Israeli market.- Negotiating with Virgin’s head office and marketing throughout the entire travel industry in Israel- Developing marketing initiatives in the Israeli market- Creating and maintaining a strong network of local travel agents to encourage clients to fly Virgin Atlantic and sell tickets and other products- Establish a direct to consumer sales initiative- Received an award for the best performing off-line territory of Virgin Atlantic 2 years in a row

General Sales Agent (GSA) America West Airlines - 2000-2005General Sales Agent (GSA) US Airways – 2006-2009Exclusive representation of US Airways and America West Airlines in Israel.Responsibilities included:- Managing all of US Airways and America West Airlines reservations, sales & ticketing in Israel- Generated double digits growth every year- Marketing initiatives in the Israeli market, wholesale segment- Achieved overall quota for the Israeli market- Established the operation of customer services activities, both wholesale and to the general public