Stephen Dale Email & Phone Number

A hands on IT/ Telecoms Director with 20 years’ operational and design experience with an excellent track record of delivering and managing complex RAN, OSS and IT networks during periods of consolidation / sharing and change. Achieved via process improvement, business analysis, excellent customer service and consultancy from an end user or managed service position. Accustomed to working at a senior level with tier 1 and 2 mobile network operators in the UK and internationally. Working with stakeholders, customers and third party suppliers to proactively resolve conflict situations through problem solving, negotiation, open communication and direct influencing always seeking to achieve the maximum business benefit.SKILLS:Effective leadership of large technical teams and complex projectsManaged ServicesSpecification and delivery of network SLAs and KPIs via optimisation, customisation and process improvementDepartmental re-structuring, off shoring and cost reduction. Business developmentExpert level RF design, 2G, 3G and 4G / LTE knowledgeManagement and establishment of virtual teams and war rooms to address operational crisis situationsSecurity cleared (SC)Focused on total cost of ownership and budget managementMethodical approach to problem solving with excellent analytical skillsAdvocate of change with strong change management and restructuring experience10 years experience of ITIL at all levelsStrong customer facing skills up to CxO levelLarge project and programme management and optimisationDue diligence (organisational and technical), pre outsource or TUPE transfer inOffshoring, KT and transition managementGetting projects back on trackStrong customer experience focus Managed service contractsBusiness process optimisationNetwork and systems consolidationService provision transition Technology consulting

Listed skills include 3G, Telecommunications, Mobile Devices, 2G, and 32 others.