Dale S. Email & Phone Number

United Kingdom

London, England, United Kingdom

• As a Community & VIP Manager with a self-taught foundation in Unity, I merge community management with content design to drive player satisfaction, revenue, and retention. Focusing on our top % of spenders, I create.
• Leverage data to shape retention and re-engagement strategies. Analyse lapsed campaigns to measure incentives against player return rates and strategically create campaigns to encourage purchases through our web store.
• Lead initiatives to boost engagement and retention by re-engaging inactive players and reaching out to those at risk of lapsing. Conduct regular surveys to identify trends and address negative sentiment, providing.
• Design and lead efforts to cultivate strong relationships with our top 10% spenders (VIPs) through 1:1 interactions and group feedback sessions. While prioritizing these high-value players, I manage engagement across.
• Collaborate closely with a dedicated group of player-volunteers on testing and developing new content. Engage them in the design process to ensure their feedback shapes meaningful updates that resonate with the.
• Oversee cross-channel communication to ensure messages are clear, concise, and empathetic. Distribute weekly Mailchimp newsletters highlighting game updates, player accomplishments, and creativity.

United Kingdom

• Become the champion for the players - become their voice. And that's what I did indeed.
• Built & managed the Transformers: Earth Wars wiki with HTML & CSS to ensure new & existing players understood the game better.
• Opened a VIP-only Discord Server to all players, growing it from 3,000 to 25,000 members by 2022, and further expanding to 40,000 members as of 2024.
• Proactively built relationships with players, gathering regular feedback through surveys and suggestion boxes to enhance the player experience and ensure community-driven improvements.
• Coordinated volunteer moderators and playtesters, co-developed a top-performing New Player Bundle, and restructured volunteer policies for clarity, maintaining a player-first focus.
• Managed Zendesk escalation tickets and worked with content creators to broaden community reach.

• Remote, face to face or email support.
• Experience working with Windows Server 2003/2008/2012/2016/2019, Kubuntu 14.04+, and Exchange/ActiveDirectory.
• Experience in managing & supporting users with Windows 7, 8, 8.1, 10, and 11.
• Cloning, upgrading, hardware changing, managing various clients with very different systems, setups, and clients' first point of call.
• Maintained energy and enthusiasm in a fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.