Passionate IT professional with 18+ years of experience translating complex technical concepts into clear solutions for diverse audiences. Skilled in troubleshooting, cloud solutions (Microsoft Azure), and leading teams to optimise IT infrastructure and deliver exceptional client service. Proven track record of increasing client satisfaction by 20% through proactive support and problem-solving. Hold multiple ITIL® certifications (ITIL® Foundation 4 First Look, Putting ITIL® Into Practice, IT Service Management: ISO20000) demonstrating a commitment to best practices.
Listed skills include Management, It Management, Team Management, Sql, and 46 others.