Dale Wang Email & Phone Number

Round Rock, Texas, US

• Implemented AIOps functionalities within Dell Technologies' IT Services platforms to improve Customer Support's operational efficiencies and achieve significant cost reductions:
• Led AI/ML project to predict the resolution of an IT ticket based on inputs to case information only, resulted in ML model outputs with 75% accuracy for break-fix cases
• Led AI/ML project to improve Diagnosis Accuracy of server hardware component failures to reduce/eliminate unnecessary dispatches for parts replacement, resulted in ~$20M savings per year
• Led AI/ML project to build Anomaly Detection capabilities into the IT troubleshooting console for customer IT systems, resulting in ~25% reduction in MTTR (Mean-Time-to-Resolution)
• Led AI/ML project on fine-tuning LLMs for building a Gen-AI application that can perform IT troubleshooting
• Received Dell Technologies Service Innovator Award in 2021

San Jose, CA, US

Led the product development of PayPal’s Enterprise Risk Decision Management Platform for fraud and risk mitigation, which handles 20,000+ rules, 55+ decision checkpoints, 250MM real-time decisions/day and processed $451 billion global online payment transactions in 2017. Defined PayPal's long-term decision management product strategy and roadmap to develop.

Westlake, Texas, US

Managed the development of a new enterprise web content management platform for delivering engaging multichannel customer digital experiences to drive Charles Schwab's online business success. Led multiple cross‐functional teams such as retail and advisor services, marketing, legal, regulatory compliance, IT security, and software engineering to develop.

Led Unitrends' product development and product marketing efforts in cloud-based backup and disaster recovery services. Conceptualized and launched Unitrends Disaster-Recovery-as-a-Service in less than 4 months in July 2014. Developed go-to-market plans, website marketing content, sales training and technical whitepapers. Generated 30 petabyte of.

Herndon, VA, US

Defined XO's cloud product strategy and roadmap for targeting SMB businesses with enterprises levels of functionality, privacy and security. Managed and launched XO's Cloud Computing Line of Business with products including Public/Private Clouds, Cloud Storage, Cloud Backup, Cloud Disaster Recovery, Web Hosting and other SaaS products. Developed Go-live.

Cupertino, CA, US

Managed all aspects of the company’s internal operations including, accounting, legal, payroll, HR, IT and telecommunications for 3 branch locations and over 100 real estate agents, loan officers and load processors. Hired and managed full-time and contract employees for office management, loan processing, and property management. Designed and implemented.

US

Developed product requirements and functional specifications for Centrata's IITL Compliant IT Services Orchestration Engine, Web Portal, and IT Services Catalog. Managed offshore product development groups located in Chennai, India. Established and executed product development project plan. Tracked and met all development milestones, ensured compliance.

Led the product development of an web-based supplychain management application. Responsibilities include product requirements, product design and feature specifications, product roadmap, engineering project management, interviewing and hiring job candidates, sales and marketing collaterals, product documentation and training, pre-sales and post-sale support.

Austin, Texas, US

Managed Oracle’s Real Application Cluster (RAC) database product with responsibilities including product launch, development of sales and marketing programs, formation of technology partnerships with major hardware and software vendors, and certification of pre-configured high-availability cluster systems.

Palo Alto, CA, US

Managed product developments of Windows Server Clustering and Failover Systems, and closed contract negotiations between HP Computers and Oracle Corporation for a joint technology partnership agreement by resolving complex business, technical and legal issues.

London, GB

Led project engagements to gather customer requirements and perform enterprise-wide current state technology assessment and gap analysis for clients such as 3M, AT&T Wireless, Acer America, Apple Computers, and TRW for SAP implementations.

Evaluated potential strategic new businesses, conducted primary and secondary marketing research, and developed business plans. Presented research results regularly to senior executive staff. Managed the development of new products such as Windows-based terminals, wireless pen-based tablets, portable POS terminals, and integrated bar-code and magnetic.

Dallas, TX, US

Reduced QA cycle time from months to weeks through the development and implementation of a SW/HW automated testing platform. Created additional sales of AT&T digital transmission systems by assisting sales and marketing teams to identify customer issues and providing solutions to meet customer digital transmission network needs. Received Individual.

Mba, Management And Int'L Business

Meng, Electrical Engineering

Ba, Physics

Education record